Technical Business Analyst at Crypto.com optimizing finance initiatives with cross - functional collaboration in a hybrid role. Focusing on technical documentation, process analysis, and stakeholder communication.
About the role
- Business Analyst managing AI Champions and business AI requests at T. Rowe Price. Overseeing tool enablement and training while coordinating AI project deliverables and stakeholder engagement.
Responsibilities
- Independently own and mature the AI Champions program across Global Distribution, setting role expectations, keeping playbooks current, running a regular cadence, and serving as the single point of contact for Champions and business partners
- Coach Champions on practical use of AI tools; synthesize user/stakeholder feedback into clear improvements; provide leadership with concise updates on progress, risks, and what is needed to unlock value
- Act as the front door for priority AI requests that aren’t on a major roadmap; quickly assess scope, data needs, potential value, and risks and recommend the delivery approach; align stakeholders on the plan
- Lead business analysis across delivery approaches, clarify the problem and success measures, translate needs into lightweight requirements, coordinate user validation, and plan a clean handoff to business and technology owners with clear support and adoption plans
- Own the enablement and training plan for the GD GenAI Program’s tools and capabilities; map role-based skills to the outcomes targeted by GD GenAI Strategy; coordinate curriculum and delivery with various GD and Enterprise training and development teams, platform owners, and Sr. Product Managers; be accountable for the plan and outcomes
- Stand up practical learning paths for AI Champions and end users (short modules, hands-on labs, office hours, etc.); partner with Sr. Product Managers and AI Champions to sequence enablement with product releases and drive adoption; track proficiency and adoption indicators tied to GD GenAI Strategy OKRs, and feed insights into program reporting and backlogs
Requirements
- Bachelor’s degree (or equivalent experience) in business, communications, information systems, or a related field and 5+ years in roles such as management consulting, internal strategy, digital/AI transformation, or product/analytics consulting where you designed and implemented new ways of working across teams
- Advanced GenAI and LLM expertise : Strong grasp of generative AI, large language models, and agentic AI business use cases
- Hands on with prompts, agent-builder tools, evaluation approaches, and safe use patterns
- Able to separate hype from value
- Business and technical translation : Turns complex AI concepts into plain English for business partners, then converts business needs into clear requirements and acceptance criteria for engineers and data teams using Excel and/or BI tools
- Vision and systems building : Able to define a vision for new operating models for AI usage, training, and request handling, then break that vision into practical processes, templates, and routines that can be tested and improved over time
- Operating model creation : Designs and maintains cross-team workflows for intake, communications, playbooks, and simple tracking using digital tools
- Comfortable creating structure where none exists
- Enablement and adoption ownership: Builds role-based enablement tied to releases and owns adoption outcomes
- Sets targets with product leaders and reports progress with clear actions
- Communication and stakeholder management : Excellent written and verbal communication
- Aligns power users, managers, SMEs, and senior partners with concise updates and reliable follow-through
- Analytical skills : Comfortable analyzing usage and adoption data in multiple analytics platforms and turning insights into actions that move KPIs
- Self-starter and builder: Resourceful and comfortable with ambiguity
- Proven ability to create something from scratch and improve it over time
- Early adopter of AI and modern productivity tools
Benefits
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
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