Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
About the role
- Business Analyst managing IT projects and business processes at Volkswagen, focused on sales and marketing improvements.
Responsibilities
- Project and program management;
- Review and implement improvements to business processes using IT tools;
- Responsible for building and maintaining relationships with business areas;
- Lead workshops with business units;
- Propose new process and IT solutions in compliance with VW Group standards;
- Conduct benchmarking with internal areas, the VW Group and external companies;
- Liaise with regional and global IT and business forums;
- Support international projects;
- Interface with VW senior management;
- Manage vendor services related to projects and day-to-day issues;
- Implement consistent solutions, respecting deadlines and budgets;
- Support the business area with day-to-day operational issues;
- Maintain a constructive relationship with business units;
- Prepare business cases for project approvals;
- Monitor project execution;
- Conduct meetings and lead working groups;
- Specify business and system requirements;
- Work on global projects interacting with companies across the VW Group
Requirements
- Bachelor's degree or higher in Technology or related fields;
- Availability for short- and medium-duration travel;
- Advanced spoken English;
- Analytical and strong negotiation skills to understand needs and translate them into solutions;
- Proactive and autonomous in carrying out responsibilities relevant to the role;
- Strong interpersonal skills and ability to work collaboratively in a team;
- Structured approach to tasks with strong project management capabilities;
- Rapid resolution and escalation of production issues in collaboration with vendors;
- Knowledge of Sales and Marketing processes, After-sales and Dealer operations;
- Act as the interface between IT and the business area, identifying and proposing improvements to work processes and adopting the best technological solutions in line with VW Group policies;
- Leadership, innovative mindset and teamwork;
- Experience with Agile methodology, ERP, SAP, Salesforce, MuleSoft, RPA, BI, cloud computing services and system integrations;
- Direct interaction with the head office for management of global projects;
Benefits
- Vehicle purchase discount
- Gympass
- Free on-site parking
- Shuttle bus
- Annual performance bonus (PPR)
- On-site cafeteria
- Health insurance
- Private pension plan
- Lump-sum death benefit plan
- Zenklub - mental health and emotional well-being platform
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Graduate Business Analyst supporting global business operations at an international provider of institutional debt administration services. Responsible for delivering key initiatives by aligning people, processes, technology, and data.
Sales Business Analyst key member in presales organization at Malbek, translating customer requirements into solution demonstrations. Supports RFP driven sales motions by analyzing customer requirements.
Lead Business Analyst responsible for translating business strategy into operational model and requirements at Manulife. Collaborating with stakeholders to ensure successful delivery of projects while supporting compliance and audit standards.
Technical Business Analyst within Flutter Functions division shaping IT solutions and ensuring alignment with business objectives. Collaborating across teams for operational efficiency and secure technology delivery.
Technical Payments Business Analyst translating business needs into actionable technical requirements. Collaborating with stakeholders on payment flows, APIs, and complex workflows in a hybrid model.
Jr Business Analyst at CEVA Logistics supporting data analysis and visualization for business decision - making. Engage with product management and provide insights to improve KPIs and processes.
Incident Support Analyst tracking local partners performance in a fintech environment, ensuring prompt issue resolution and escalation.
FPGA Simulation Solutions Analyst working in a hybrid environment to support real - time simulation solutions. Collaborating with teams on complex client projects and providing technical expertise.
Business Analyst supporting digital transformation in a government - related project, engaging with clients to improve financial processes and systems. Facilitating requirement gathering and documentation using agile methodologies.