Contact Us

Hybrid Senior Program Manager, Engineering Operations

at 6sense
Visit 6sense websiteVisit 6sense LinkedIn

Posted last month

Apply now

About the role

  • Coordinate software releases across multiple engineering teams.
  • Own and maintain a release calendar with consistent communication.
  • Ensure all release-related artifacts (e.g., change tickets, checklists) are completed.
  • Enforce release readiness policies including freeze periods and rollback plans.
  • Lead post-release retrospectives and drive process improvements.
  • Promote engineering standards and best practices to ensure consistent, high-quality deployments across teams.
  • Serve as facilitator during high-severity (SEV) incidents.
  • Manage and improve incident response templates, tools, and on-call practices.
  • Ensure timely and effective stakeholder communication during incidents.
  • Lead incident reviews and ensure follow-up actions are completed.
  • Analyze incident trends and recommend preventive improvements.
  • Oversee PagerDuty configuration and escalation policies to ensure 24/7 operational coverage.
  • Manage on-call rotation programs, track escalation health, and optimize alerting workflows.
  • Own the change request and approval process ensuring compliance and audit readiness.
  • Partner with engineering teams on planning and reviewing major changes.
  • Maintain documentation for change control processes and policies.
  • Continuously evolve frameworks for assessing change risk and rollout strategies.
  • Define, track, and report key delivery and reliability metrics including DORA metrics.
  • Track Cycle Time from issue creation to production deployment.
  • Build visibility into engineering efficiency, throughput, and incident performance.
  • Collaborate with engineering and product leaders to ensure metrics drive action and accountability.
  • Maintain operational dashboards and lead monthly metrics reviews.
  • Identify gaps and support continuous improvement based on metric insights.
  • Partner closely with Technical Customer Support to prioritize, escalate, and resolve customer-reported incidents.
  • Support readiness programs preparing engineering teams to respond to live customer issues.
  • Collaborate with Product Management and Product Design to ensure operational requirements and incident learnings inform product planning.

Requirements

  • 5–8 years in Engineering Operations, DevOps, or Site Reliability Engineering (SRE)
  • Proven track record managing software releases and high-severity incidents
  • Strong familiarity with tools such as Jira, PagerDuty, LaunchDarkly, GitHub Actions, Confluence, and LinearB
  • Exceptional communication skills to interface across technical and non-technical teams
  • Highly organized with a continuous improvement mindset
  • Demonstrated experience implementing engineering best practices and on-call management programs
  • Exposure to ITIL or similar operational governance frameworks (preferred)
  • Experience using incident-related metrics (e.g., MTTA, MTTR) and dashboards for analysis (preferred)
  • Understanding of Agile/Scrum methodologies and CI/CD pipelines (preferred)
  • Prior participation in production readiness reviews or Change Advisory Boards (CABs) (preferred)
  • Experience collaborating with customer support or success teams to address technical escalations (preferred)
  • Background in standardizing operational playbooks and service ownership across engineering teams (preferred)

Benefits

  • Full-time employees can take advantage of health coverage
  • Paid parental leave
  • Generous paid time-off and holidays
  • Quarterly self-care days off
  • Stock options
  • Equipment and support to work at home or in one of our offices
  • Access to LinkedIn Learning and learning and development initiatives
  • Quarterly wellness education sessions, wellness days, and ERG-hosted events

Job title

Senior Program Manager, Engineering Operations

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridBengaluruIndia

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job

Similar roles

Browse all Program Manager jobs
Project BlackbookProgramme Manager – AI Rollout

Programme Manager / Delivery Lead required for AI rollout in consultancy supporting life sciences clients. Leading governance and delivery for complex AI programme initiatives in a hybrid environment.

Hybrid Role
LondonUnited KingdomProgram Manager
£400 - £700 per day
NestleProgram Manager

Program Manager leading digital transformation projects at Nestlé Health Science. Overseeing project planning, execution, and delivery while fostering innovation and continuous improvement.

Hybrid Role
BridgewaterUnited StatesProgram Manager
$115,000 - $140,000 per year
AGCO CorporationBroadcast Program Manager

Lead Technical Program Manager for AG Consulting Partners driving strategic technical programs with a hybrid role in Connecticut. Requires 7+ years' experience and a strong background in program management.

Hybrid Role
BristolUnited StatesProgram Manager
$130,000 - $160,000 per year
GE AerospaceCustomer Program Manager – LEAP

Customer Program Manager at GE Aerospace overseeing aviation contracts and ensuring customer satisfaction. Managing service contracts while driving performance and profitability in the aviation sector.

Onsite Role
New DelhiIndiaProgram Manager