Hybrid Senior Product Designer – After-Sales

at Back Market

• Job title: Senior Product Designer – After-Sales
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Paris, France

About the role

• Senior Product Designer at Back Market developing user experiences for a refurbished tech marketplace. Collaborate with cross-functional teams to enhance customer and seller aftersales journeys.

Responsibilities

• We’re looking for a Senior Product Designer (UX leaning) to join us to make Back Market the most successful destination for buying refurbished.
• You’ll collaborate with our UX Researchers, Product Managers and Content Designers to bring a range of concepts to our product evolution.
• You’ll work on a daily basis with developers to validate the technical feasibility of your proposals and to ensure the quality of your craft.
• You’ll connect with other business functions (Marketing, Brand, Operations etc.) to help articulate the needs and expectations of users and the business alike.
• As a Senior minded designer, you’ll autonomously own the design vision for key areas of our customers (B2C), agent and seller’s (B2B) aftersales journeys and manage the relationships with product squads, business stakeholders, and other designers to deliver impactful results.
• You’re at the stage of your career where mentoring and coaching other designers comes naturally to you. You’re developing deep areas of specialisation within your craft whilst demonstrating strong influence with cross-functional peers.

Requirements

• You are perfectly fluent in english as we are an international team.
• You have extensive experience working in a growing design & research team and can talk about how you’ve worked with stakeholders to deliver impact in dynamic environments. B2B design experience is an advantage.
• You demonstrate in-depth knowledge in design methods and craft. You have a collection of examples where you’d contributed to a successful impact.
• You have your ear to the ground regarding new tools and technologies that help your work become more effective and efficient.
• You have a passion to help our team grow. You can contribute inclusive design practices, are comfortable in voicing your opinion, and love mentoring and coaching others.
• You are obsessive about UX or UI design. You have an attention to detail regarding edge cases, hierarchy, and contrast.
• You deliver designs with a systematic approach.
• You think about interfaces not as static pixels but as dynamic experiences and can express yourself with motion, flows and stories.
• You are inherently curious, you are idealistic but you challenge the status quo responsibility and can always find the middle ground.

Benefits

• Health insurance
• Flexible working hours
• Professional development opportunities