Senior Technical Writer at TaskUs creating documentation and processes for exceptional customer experiences. Collaborating with teams to enhance internal documentation for disruptive companies.
About the role
- Senior Manager leading Technical Content & Community team at Pico Technology. Responsible for technical content strategy, team management, and community engagement.
Responsibilities
- Define and own the content and community strategy for Pico.
- Line manage, mentor, and develop a high-performing team, enforcing best practices in authoring, validation, and AI-assisted workflows.
- Lead the editorial roadmap and content freshness program.
- Ensure all technical documentation meets a rigorous definition of done based on Expertise, Authoritativeness, Trustworthiness and Transparency standards.
- Own the vision for our YouTube channel.
- Apply SEO best practices and work with the Growth & Digital team
- Oversee community engagement metrics and ensure educational programs contribute to pipeline generation and customer retention.
- Champion the responsible use of AI to optimize content drafting, structuring, QC, translation, and analytics workflows.
- Maintain our ambitious <180-day content freshness target with measurable uplift in organic traffic.
- Grow YouTube channel performance and overall community engagement.
Requirements
- Demonstrable experience leading technical content strategy, preferably within the test & measurement or deep-tech sector.
- Proven track record in people leadership and line management.
- Strong editorial skills with a commitment to evidence-driven content development.
- Proven knowledge of SEO, information architecture, and accessibility standards.
- A skilled collaborator comfortable working with Product, Engineering, Marketing, and PR stakeholders.
Benefits
- Flexible holidays
- Chance to relax at one of our three holiday homes
- Annual Profit Related Pay (PRP) bonus
- Electric Vehicle Salary Sacrifice Scheme
- Free fruit
- Five varieties of bean-to-cup coffee in our offices.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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