AI Product Manager at TELUS Health transforming healthcare with AI solutions. Collaborating with stakeholders to prioritize AI integration in business processes and operations.
About the role
- Senior Manager overseeing AI-first CRM strategy and leading product management teams at HP. Focusing on improving seller productivity and data integrity in Microsoft Dynamics 365 Sales.
Responsibilities
- Define a 12–24 month AI‑first CRM strategy with agentic AI at the core (next‑best‑action, proactive prompts, autonomous follow‑ups), anchored in seller journeys and measurable business outcomes/OKRs.
- Manage implementation and ongoing success of CRM products—(re)defining requirements, sprint planning, and release management across Dynamics 365 Sales, Power Platform, and key integrations.
- Advise stakeholders on portfolio strategy across lifecycle phases (incubate → scale → optimize → retire), balancing foundational CRM hygiene with AI‑enhanced capabilities.
- Monitor CRM/RevTech market to identify client needs and inform investment bets.
- Strategically partner with Sales leadership, Global Revenue Operations and regional leaders to understand needs/priorities, shape roadmaps, and drive adoption and change management.
- Collaborate with Engineering, Data/AI, and Architecture on feature ideas, experiments, and prototypes to validate value and feasibility; convert insights into release increments.
- Establish guardrails and evaluation frameworks (quality, safety, bias, drift), human‑in‑the‑loop patterns, and privacy/security reviews for embedded copilots/agents.
- Provide mentorship and guidance to PMs and PM leads; recruit, performance‑manage, coach, and develop careers.
- Establish objectives, policies, procedures, and work plans; drive continuous improvement, risk management, and incident/quality response.
Requirements
- Graduate Degree in Business Management, Computer Science, Software Engineering or related field; or commensurate experience.
- Typically 10+ years job‑related experience or 2-5 years of management experience, preferably in product management, digital or software product development.
- Preferred Certifications: SCRUM, SAFe, PMP, ITIL (or equivalent).
- AI fluency, experience in RPA Automation and high interest in Agentic AI implementation.
- Previous experience in Sales, Sales Support or CRM Product Management is a plus.
- Knowledge & Skills Corporate core: Agile Methodology, Scrum, Kanban, Sprint Planning, Project/Program Management (milestones, schedules, risk), Continuous Improvement, Change Management, Automation, New Product Development, Process Improvement, JIRA, Software Development.
- Role‑specific domain (preferred): Dynamics 365 Sales (Sales Accelerator, Sequencing, Copilot, Conversation & Relationship Intelligence), Power Platform (Power Apps/Automate), CRM data models, and mobile CRM.
Benefits
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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