Senior Product Manager leading product vision and software strategy at Campus, empowering students with business and AI skills through innovative learning.
About the role
- Senior Director responsible for AI/Enterprise Product Management, leading patient support technology integration for Pfizer. Overseeing CRM platform and driving innovation in patient services.
Responsibilities
- Provide strategic leadership for the end-to-end integration of PPS’s CRM platform
- Demonstrate deep expertise in patient services, operational models, business processes, and evolving program design needs across Business Units
- Establish and govern a unified product requirements framework, ensuring that product roadmaps, requirement documentation, technical specifications reflect patient support needs
- Define and manage product lifecycle processes, including intake, prioritization, evaluation, sunsetting, and documentation
- Drive adoption and alignment with our overarching digital ecosystem, roadmaps, and strategy recommendations
- Maintain a centralized view of all product investments, capabilities, and performance metrics
- Drive data-informed product strategy, leveraging analytics, research, user insights, and competitive analysis to identify opportunities
- Serve as a liaison to Senior Business Partners, providing regular updates on product progress, risks, and strategic decisions
Requirements
- Bachelor’s required; advanced degree (MBA, MPH, etc.) preferred
- 12+ years’ experience in CRM product management, digital platform leadership, or technology strategy
- 5+ years of people management experience required
- Understanding of AI and machine learning frameworks and libraries
- Demonstrated success in a highly fast-paced setting
- Ability to influence without authority, setting business direction, priorities, and action plans
- Strong project management, analytical, and organizational skills, with cross-functional teams of diverse colleagues
- Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders
- Ability to oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
- Commitment to developing and coaching others
Benefits
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation
- Holiday and personal days
- Paid caregiver/parental and medical leave
- Health benefits to include medical, prescription drug, dental and vision coverage
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