Senior IT Service Manager overseeing SLA compliance and strategic development with clients. Engaging in project management and leading service delivery initiatives at DATAGROUP.
TS
Hybrid Senior Manager, Service Learning & Development
Posted 4 months ago
About the role
- Lead Technical Training and Development for Thermo Fisher Scientific. Oversee global training delivery and strategy for product serviceability.
Responsibilities
- Optimally drive the process to deploy service strategy and execution in your Learning & Development organization.
- Develop training strategies and coordinate their implementation, while team managers lead all aspects of the actual training development and delivery.
- Responsible for 5 Training Centers globally – driving and growing their training delivery capabilities and throughput.
- Establish and track important performance metrics to measure progress, identify obstacles, and use data to make informed decisions that improve processes and increase efficiency.
- Define quality standards for training programs developed and delivered by the teams.
- Align our training and skill development strategy with organizational goals and industry standard methodologies.
Requirements
- Experience in leading Training Delivery and Development organization.
- BSc or MSc degree in Computer Science, Physics, Electrical Engineering, or related technical field would be desired.
- Experience in project management.
- Leading bigger teams (40+ employees).
- Consistent track record in a similar technical position over 5 years.
- Knowledge of electron microscopy will be an advantage.
- Required soft skills include adaptable communication and a proactive approach with a focus on customer service.
- An outgoing personality, influence skills, and the ability to explain complex technical ideas to different audiences are essential for successful project navigation.
Benefits
- Competitive salary, plus annual incentive bonus and a company stocks program (Excellent country-specific benefits).
- Excellent career progression opportunities with a large and growing global employer.
- Collaborative work in an international environment.
- Strong Team Spirit and Active Career Management.
- Flexibility to work in a hybrid model.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
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