Case Manager responsible for resolving all technical and non - technical issues related to Expereo's services. Identifying and establishing new processes for excellent Customer Service experience.
About the role
- Senior Manager overseeing risk for complex real estate transactions over $7.5MM at RBC. Managing portfolios while ensuring compliance and interaction with various stakeholders.
Responsibilities
- Provide risk oversight for large Club/Syndicate and Bilateral complex real estate transactions over $7.5MM
- Provide prompt attention to client draw requests and interact with RBC partners and external groups
- Manage an assigned portfolio in accordance with policies and procedures and mitigate risk for RBC’s real estate and construction financing projects
- Apply sound judgement to approve transactions that fall outside of guidelines, while protecting against risk and procedural gaps
- Identify potential risks and work with Commercial Account Managers (CAM), Group Risk Management (GRM) and National Office teams to resolve them
- Apply oversight and procedures to ensure compliance to terms and conditions of the loan and other agreements between the Bank and the client
- Review and verify approved Pre-Disbursement Conditions, AML and authorized signatories, to authorize draw advances within approved authorities for new construction projects
- Use bank policies/guidelines and judgement to manage assigned projects/clients within the bank’s real estate construction portfolio
- Assess and articulate construction risks of assigned projects/clients and refer deteriorating/high risk situations to the Director/Sr. Director, Real Estate Middle Office
- Maintain a tracking and reporting system to reflect the most recent information of assigned projects/clients
- Work closely with Commercial Banking Centers, Group Risk Management, Commercial Advisory Group, Law Group and the Business Service Centre/BLOG
- Liaise with clients, lawyers, and Project Monitors, to assist with advancement of draws or the initial legal structure of a deal
Requirements
- Previous commercial lending experience
- Strong knowledge of commercial credit rules and guidelines
- Ability to prioritize and manage competing demands from various groups with which the real estate middle office interacts
- Ability to balance putting “Client First” and ensuring that standards are maintained and deliverables are provided
- Professional oral and written communication skills
- Sound judgement and critical thinking skills
- Ability to work effectively in an interactive team environment
- Applicants from Montreal must be bilingual in French and English - Required to communicate with teams located across Canada
- Nice-to-have: Commercial Account Management or Commercial Credit adjudication experience. GRM experience.
Benefits
- Competitive Compensation
- A professional and supportive team environment
- A comprehensive training program on internal processes and systems
- Career progression if you have what it takes to be the best
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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