Contact Us

Hybrid Senior Manager, Operational Excellence

at Ryan
Visit Ryan websiteVisit Ryan LinkedIn

Posted last month

Apply now

About the role

  • Works with the Chief of Staff to develop, deploy, maintain, and/or assess best practices, policies, procedures, delegation of authorities, key performance indicators, key contracts, and other operational processes as needed.
  • Partner with business leaders to lead execution of strategic and operational initiatives that support the Office of the COO and enterprise-wide goals.
  • Support the planning and facilitation of enterprise operating rhythms, including quarterly business reviews, annual planning cycles, leadership meetings, and other executive operating cadences.
  • Develop and manage project plans for key firmwide initiatives; ensure timely follow-up, risk identification, and issue resolution.
  • Collaborate with business unit and functional leaders to ensure consistent tracking, reporting, and delivery of high-impact projects and cross-functional efforts.
  • Maintain tools and processes to support enterprise-wide delegation of authority, approval workflows, and escalation protocols.
  • Coordinate with the Director of Policy Governance to align operational processes with policy development and ensure effective communication of policy changes.
  • Support the administration and refinement of the Delegation of Authority (DoA) framework—including maintaining documentation, tracking updates, and coordinating version control across the enterprise.
  • Coordinate with business unit leaders to ensure adherence to DoA policies, providing first-line guidance on escalation protocols and routing expectations.
  • Facilitate cross-functional collaboration with business unit leaders helping to gather input, resolve discrepancies, and ensure consistent application of governance standards across business units.
  • Monitor compliance trends and escalate risks or inconsistencies in decision rights or approvals to the Chief of Staff for resolution.
  • Contribute to training and communication efforts related to DoA updates, ensuring stakeholders understand their roles, responsibilities, and the pathways for approval.
  • Prepare briefing materials, presentations, and reporting for senior executives and leadership meetings.
  • Serve as a connector across business units, enabling coordination and removing obstacles to execution.

Requirements

  • Bachelor’s Degree required preferably in Business, Finance, Information Technology or equivalent combination of education and professional experience
  • 5+ years of total work experience in operations at a publicly-held company
  • Change management certification and project management background preferred but not required
  • Experience working with senior executives
  • Proven track record of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
  • Attention to detail with excellent time management and multitasking/prioritization abilities
  • Well organized, able to prioritize well, work efficiently. Shows flexibility as workloads fluctuate.
  • Ability to handle multiple assignments and manage major projects to successful completion
  • Advanced skills in Microsoft® Word, Excel, Access, PowerPoint, Outlook, Smartsheet, PowerBi, and Internet navigation and research.
  • Valid driver’s license required.

Benefits

  • Generous Personal Time Off (PTO)
  • 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
  • Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
  • 401K with Employer Match
  • Tuition Reimbursement After One Year of Service
  • Fertility Assistance Program
  • Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

Job title

Senior Manager, Operational Excellence

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridPlanoUnited States

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job

Similar roles

Browse all Operations jobs
Leonardo DRSOperational Excellence Manager

Operational Excellence Manager leading continuous improvement initiatives in naval power systems with Leonardo DRS in Danbury, CT. Focusing on lean practices and operational excellence for enhanced efficiency.

Onsite Role
DanburyUnited StatesOperations
J.R. Simplot CompanyTruck Driver – Operations Support 3

Truck Driver/Operations Support delivering fertilizer and chemicals to customers for the J.R. Simplot Company. Responsibilities include equipment maintenance and product application adhering to safety regulations.

Onsite Role
El CampoUnited StatesOperations
Metropolis TechnologiesVice President of Operations

Vice President of Operations leading parking operations at Metropolis, driving operational excellence and delivering exceptional customer experiences across multiple locations.

Hybrid Role
United StatesOperations
$150,000 - $200,000 per year
Shift TechnologyCloud Operations – Team Lead

Cloud Operations Team Leader at Shift Technology overseeing cloud operations team and managing incidents. Responsibilities include managing infrastructure and support tickets while ensuring operational efficiency.

Hybrid Role
TorontoCanadaOperations
State of VermontTransportation Operations Technician I

Transportation Operations Technician I performing various highway maintenance tasks and assisting during winter months. Responsible for tasks like repairing guardrails, patching roads, and plowing.

Onsite Role
ChesterUnited StatesOperations
$21 - $32 per hour
MobyanLast Mile Operations Supervisor

Lead and supervise last‑mile operational teams and partner logistics operators to ensure SLA compliance and continuous performance improvement. Manage onboarding, KPI analysis, action plans, supplier relationships and asset management.

Hybrid Role
BrasíliaBrazilOperations
HumanIAAssistente de Operações II

Operational support role at Humânia focusing on patient care and administrative assistance. Collaborate with the team to ensure efficient service delivery and compliance with health regulations.

Hybrid Role
São PauloBrazilOperations
Bureau Veritas GroupOperations Coordinator

Operations Coordinator managing work orders and personnel dispatching for customer service requests. Ensuring compliance with safety and operational procedures in a field environment.

Onsite Role
El PasoUnited StatesOperations