Sales and Service Assistant Manager marketing self - storage solutions and handling property maintenance tasks. Engaging with customers for an exceptional experience in Durham, NC.
About the role
- Manager of NPI and Quality for Pro Audio, leading product initiatives and quality management at Acuity Inc. Overseeing global operations, collaborating cross-functionally to ensure product success.
Responsibilities
- Serve as the primary quality contact for customer escalations, warranty issues, and field failures.
- Collaborate with Customer Service, Engineering, and Operations to ensure timely resolutions and drive systemic improvements across the value chain.
- Lead quality improvement initiatives across internal assembly and external contract manufacturing.
- Analyze defect and yield data from production and field returns to identify trends and implement preventive measures.
- Establish and maintain KPIs for customer returns, warranty costs, field failure rates, production yield, and defect escapes.
- Present quality performance updates, risk assessments, and continuous improvement plans to senior leadership.
- Oversee global NPI efforts, including teams in Hong Kong and China, to ensure new product programs meet timelines, cost targets, and quality standards.
- Assess and manage risks associated with program activities.
- Guide NPI team members to ensure adequate support and oversight.
- Ensure use of problem-solving and process tools (e.g., FMEA, DFM, DFT) in development.
- Analyze supplier capabilities to enhance design, reduce non-conformances, lower costs, and maximize capacity.
- Provide technical leadership to ensure product designs and implementations meet or exceed QSC quality standards.
- Participate in design, planning, and execution of product and process qualification activities.
- Deliver qualification risk assessments and status updates to program teams.
- Direct and coordinate QA, manufacturing, test engineering, and service activities, along with other functions impacting product development and quality.
Requirements
- BSME/BSEE or equivalent work experience
- 10+ years work experience related to electronics manufacturing, automated test development for electronics and new product introduction processes
- Prior involvement in new product launches, including validation builds, production transfers, or production line setups
- Hands-on familiarity with PCBA, mechanical assemblies, and cross-functional product development or manufacturing teams.
- Working knowledge of ISO 9001 quality systems, PFMEA, control plans, and quality inspection techniques
- Effective at relationship building with international manufacturing facilities/companies
- Must have well-developed oral and written communication skills
- Ability to interact professionally with senior staff, internally and internationally
- Strong interpersonal skills as an influencer and team player
- Ability to determine risk/benefit scenarios and make vs buy decisions
- Familiarity with quality tools and systems such as SPC, First Article Inspections (FAI), and Failure Modes and Effects Analysis (FMEA)
- Ability to analyze and interpret yield, test, and field return data to drive actionable quality improvements.
- Excellent knowledge of business processes and models
- Experience with ERP, QMS, and PLM systems (e.g., Oracle, Agile, JIRA, Confluence)
- Other International travel will be required for product launches and implementations (10%)
Benefits
- health care
- dental coverage
- vision plans
- 401K benefits
- commissions/incentive compensation depending on role
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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