Product Quality and Installation Manager ensuring product quality and installation standards at Phillip Jeffries. Collaborating across teams to drive customer satisfaction and loyalty through detailed product insights and improvements.
About the role
- Senior Manager conducting thorough business assessments and identifying process transformation solutions. Collaborating with teams to ensure technical feasibility in the insurance and analytics domain.
Responsibilities
- Conduct thorough business assessment to analyze and understand the current state of systems and processes
- Identify process transformation opportunities, design, and propose solutions that meet business requirements and improve Cx, efficiencies, effectiveness, Revenue etc.
- Develop and manage project plans, including timelines, resource allocation, and milestones, while ensuring projects are delivered on time, within scope, and within budget
- Maintain awareness of new and emerging solutions and the potential application on operations
Requirements
- Minimum 3 years’ experience as Project Manager
- Insurance Life and Annuity domain experience preferred
- Understanding of Robotics projects
- Aware of RPA capabilities available in the market
- Collaborate with supporting teams (RPA, Analytics or Relevant solution) to ensure technical feasibility of solutions
- Collect and analyze data to identify trends, issues, and areas for improvement
- Develop and present detailed reports to stakeholders, utilizing tools such as Excel, PowerPoints
- Well versed with Cost Benefit Analysis and Benefit quantification
- Led/mentored Lean Six Sigma project
- Ability to utilize project management tools (e.g., Asana- preferred)
- Act as a change management agent to ensure successful implementation of solutions
- Maintain awareness of new and emerging solutions and the potential application on operations
- Drive enterprise adoption of these tools/techniques by internal and client showcasing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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