LTSS Service Coordinator managing member care plans and assessments in Ohio for chronic illnesses. Focusing on person - centered care through face - to - face and telephonic interactions with clients.
About the role
- Manager coordinating technology solutions and digital products to support regional growth objectives. Collaborating across teams for product development and service delivery at APL Logistics.
Responsibilities
- Assist Commercial and Operations teams in bids, quotes, and proposals by providing basic technology advice to meet customer requirements.
- Participate in customer meetings as a subject matter expert.
- Collaborate across teams to help identify business needs and develop simple project plans; break down tasks into actionable items for the team.
- Support tracking of the team's progress to ensure alignment with project timelines.
- Help identify technology opportunities and provide recommendations as needed.
- Assist in evaluating products to spot gaps or issues based on feedback from the market and end-users.
- Contribute to product development by integrating feedback and requests.
- Review product specifications and costs to align with market potential and future growth.
- Support the development of product materials to aid commercial activities.
- Assist in training team members on new products and launches.
- Collaborate with cross-functional teams to help develop marketing tactics and pricing strategies.
- Assist in identifying and addressing internal or external challenges.
- Support the presentation of product performance updates to management.
- Help in streamlining business processes to support IT and business goals.
- Implement solutions within set deadlines.
- Provide support for service delivery activities such as data migration, testing, and training.
- Help develop and implement customer migration plans to ensure smooth transitions.
- Assist in identifying and resolving migration issues.
- Support change management activities to facilitate business transformation.
- Help identify impacts of technology changes and provide basic solutions to maximize positive outcomes.
- Provide post-implementation support as needed.
- Assist in establishing processes and best practices to ensure quality customer solutions and service delivery.
Requirements
- Substantial general work experience together with comprehensive job-related experience in own area of expertise to fully competent level (preferred Over 6 to 10 years).
- This is a regional role. Regional experiences, experience in handling three or more countries or exposure to an MNC environment is advantageous.
- Preferred Experience leading a team of 4 to 8 people (Over 2 to 4 years)
Benefits
- PTO
- 6 days sick time
- 9 paid holidays
- 1 paid "Personal Holiday"
- Company Bonus Plan
- 401(K) SAVE Plan
- Annual Fixed Contribution
- Medical, Dental, Vision, and Life & Disability coverage
- Voluntary Benefits
- Accident/Critical Illness/Hospital Indemnity Benefits
- Tuition reimbursement and student loan assistance
- Employee Assistance Program (EAP)
- Health Savings Account (HSA) with employer funding and wellness incentives
- Flexible Spending Account (FSA)
- Employee Referral Program
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