Hybrid Senior Manager, Inside Sales – Hospitality

Posted 3 weeks ago

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About the role

  • Responsible for managing the day-to-day operations of the inside sales function
  • Provide high level customer service while maximizing sales and gross profit
  • Ensure customers receive prompt and efficient service
  • Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions
  • Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided
  • Provides reliable information regarding product specifications, product suitability, pricing and availability
  • Creates, supports, tracks, and measures all inside sales initiatives
  • Develops sales and delivery plans for the inside sales team
  • Reports on sales metrics and implements process improvements
  • Prepares monthly, quarterly and annual sales forecasts
  • Utilizes customer feedback to generate opportunities to sell additional products and services to the customer
  • Researches and discovers methods to increase customer engagement
  • Attends product knowledge meetings and workshops
  • Partners with marketing and merchandising to ensure brand consistency and increase sales
  • Administers guidelines for consistent upselling and quoting
  • Assists staff with problem resolution related to customer service, product availability, price, warranties and product delivery
  • Manages the inside sales team to foster talent development and team engagement
  • Observes and evaluates performance of staff, provides instruction and assigns duties

Requirements

  • Proven experience leading leaders (i.e., managing Inside Sales Managers or equivalent)
  • Understanding of Inside Sales operations, preferably within B2B or distribution environments serving the multifamily or property management industry preferred
  • Demonstrated ability to develop and execute strategic sales plans that align with corporate goals and drive measurable revenue growth
  • Skilled in leveraging data and CRM tools to monitor KPIs, forecast accurately, and guide performance-based decision-making
  • Experience leading change management initiatives and implementing sales process improvements
  • Adept at coaching and developing leaders, fostering a high-performance culture with a focus on accountability, engagement, and succession planning
  • Familiarity with multifamily customer needs and buying behaviors, including property management, maintenance, and procurement dynamics
  • Excellent communication, executive presence, and stakeholder management skills, with a focus on influencing across levels.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Job title

Senior Manager, Inside Sales – Hospitality

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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