Inside Sales Specialist providing support for customer inquiries and documentation in Japan. Engaging with users and vendors to facilitate sample requests and information delivery.
About the role
- Senior Manager of Inside Sales overseeing operations for HD Supply, enhancing sales efficiency and team performance in multiple states.
Responsibilities
- Responsible for managing the day-to-day operations of the inside sales function
- Provide high level customer service while maximizing sales and gross profit
- Ensure customers receive prompt and efficient service
- Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions
- Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided
- Provides reliable information regarding product specifications, product suitability, pricing and availability
- Creates, supports, tracks, and measures all inside sales initiatives
- Develops sales and delivery plans for the inside sales team
- Reports on sales metrics and implements process improvements
- Prepares monthly, quarterly and annual sales forecasts
- Utilizes customer feedback to generate opportunities to sell additional products and services to the customer
- Researches and discovers methods to increase customer engagement
- Attends product knowledge meetings and workshops
- Partners with marketing and merchandising to ensure brand consistency and increase sales
- Administers guidelines for consistent upselling and quoting
- Assists staff with problem resolution related to customer service, product availability, price, warranties and product delivery
- Manages the inside sales team to foster talent development and team engagement
- Observes and evaluates performance of staff, provides instruction and assigns duties
Requirements
- Proven experience leading leaders (i.e., managing Inside Sales Managers or equivalent)
- Understanding of Inside Sales operations, preferably within B2B or distribution environments serving the multifamily or property management industry preferred
- Demonstrated ability to develop and execute strategic sales plans that align with corporate goals and drive measurable revenue growth
- Skilled in leveraging data and CRM tools to monitor KPIs, forecast accurately, and guide performance-based decision-making
- Experience leading change management initiatives and implementing sales process improvements
- Adept at coaching and developing leaders, fostering a high-performance culture with a focus on accountability, engagement, and succession planning
- Familiarity with multifamily customer needs and buying behaviors, including property management, maintenance, and procurement dynamics
- Excellent communication, executive presence, and stakeholder management skills, with a focus on influencing across levels.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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