Responsible for managing the day-to-day operations of the inside sales function
Provide high level customer service while maximizing sales and gross profit
Ensure customers receive prompt and efficient service
Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions
Oversees the research and preparation of sales orders and quotes for customers according to specifications and information provided
Provides reliable information regarding product specifications, product suitability, pricing and availability
Creates, supports, tracks, and measures all inside sales initiatives
Develops sales and delivery plans for the inside sales team
Reports on sales metrics and implements process improvements
Prepares monthly, quarterly and annual sales forecasts
Utilizes customer feedback to generate opportunities to sell additional products and services to the customer
Researches and discovers methods to increase customer engagement
Attends product knowledge meetings and workshops
Partners with marketing and merchandising to ensure brand consistency and increase sales
Administers guidelines for consistent upselling and quoting
Assists staff with problem resolution related to customer service, product availability, price, warranties and product delivery
Manages the inside sales team to foster talent development and team engagement
Observes and evaluates performance of staff, provides instruction and assigns duties
Requirements
Proven experience leading leaders (i.e., managing Inside Sales Managers or equivalent)
Understanding of Inside Sales operations, preferably within B2B or distribution environments serving the multifamily or property management industry preferred
Demonstrated ability to develop and execute strategic sales plans that align with corporate goals and drive measurable revenue growth
Skilled in leveraging data and CRM tools to monitor KPIs, forecast accurately, and guide performance-based decision-making
Experience leading change management initiatives and implementing sales process improvements
Adept at coaching and developing leaders, fostering a high-performance culture with a focus on accountability, engagement, and succession planning
Familiarity with multifamily customer needs and buying behaviors, including property management, maintenance, and procurement dynamics
Excellent communication, executive presence, and stakeholder management skills, with a focus on influencing across levels.
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