CS
Campus Life & StyleAccounts Manager
Centralized Accounts Manager overseeing financial activities and ensuring client satisfaction across multiple properties. Collaborating with teams to optimize operations and maintain accurate reporting.
About the role
- Lead and own the technology and processes that enable Samsara employees to do their best work at the India office
- Provide on-site managerial support for Tier 1 duties to 1 on-site India office operations specialist (helpdesk, onboarding, inventory, device recovery)
- Provide on-site managerial support for Tier 2 duties to 2-3 India-based IT specialists handling escalated IT Helpdesk tickets (OKTA, Google, Atlassian, Slack, and other SaaS tooling)
- Supervise a small but growing engineering team in India overseeing critical IT automation, AI, and DevOps projects
- Supervise evaluation, innovation, development, and implementation of internal SaaS engineering automation systems and AI projects to produce efficiency at scale
- Provide formal performance management support and reviews to all direct on-site India reports and share dotted-line supervisory capacity with US leadership
- Execute strategic and mission-critical initiatives, technology assessments, architecture decisions, and end-to-end solution delivery in partnership with US IT leadership
- Develop metrics and dashboards to provide business leadership with meaningful operational and performance metrics and status reports
- Stay up-to-date with industry trends and emerging technologies and evaluate their potential impact on the organization's application landscape
- Manage technical requirements gathering, technical gap analysis, and contribute to backlog grooming
- Collaborate with other teams in designing, implementing and integrating business applications
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team)
Requirements
- A Bachelor's degree in Computer Science, Information Technology, engineering or a related field
- 10+ years of experience in an IT Systems Engineering role, with at least some part of that managing small teams (preferably, across Tier)
- 3+ years experience working with identity management tooling, eg. OKTA, SSO, Google Workspaces, Slack
- 3+ years experience working with development and automation projects
- Related experience in architecture, design, development, and implementation of highly scalable, high-volume software systems, applications and major SaaS solutions
- Ability to spearhead and drive work without supervision across functions and collaborate with all levels of users and management, esp. In a remote environment
- Must be detail oriented, self-organized, be committed to quality and capable of tracking multiple work streams simultaneously
- Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
- Candidate must have mentoring and guidance skills to provide oversight and direction to contractors and internal members of the engineering team
- Strong verbal and written communications skills
- This is a hybrid position requiring 2 days per week in our Bangalore office and 3 days working remotely
- This position requires working hours in the IST time zone
- Relocation assistance will not be provided for this role
Benefits
- Full time employees receive a competitive total compensation package
- Employee-led remote and flexible working
- Health benefits
- Flexible working model supporting in-person and remote work
- Offices open for those who prefer to work in-person
- Accommodations and reasonable accommodations for qualified persons with disabilities during recruiting
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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