Hybrid Senior Manager, Implementation Consulting

at Anthology Inc

• Job title: Senior Manager, Implementation Consulting
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, ERP
• Location requirements: Hybrid, Bangalore, India

About the role

• Senior Manager leading implementation projects for Anthology’s Reach CRM solution in India. Managing a diverse team and ensuring project quality and customer satisfaction.

Responsibilities

• Leading a team of Implementation Consultants, Technical Consultants, Architects, Project Managers, and Data Consultants for the implementation of the Anthology Reach product
• Providing project leadership to support the implementation of Anthology’s Reach solution projects while being accountable for their project team’s operational excellence, customer satisfaction, and project financials
• Demonstrating leadership skills in managing people and clients
• Track and monitor project schedules, risk, and budget to ensure all contractual commitments are met.
• Overall planning, directing, and oversight responsibility of multiple projects
• Providing direction to resolve complex problems and competing priorities
• Collaborating with internal and external stakeholders to manage expectations and influence change when necessary
• Ensuring quality standards are adhered to and documented processes are followed in day-to-day activities, conducting periodic reviews of the quality processes, and implementing corrective actions as appropriate
• Participating in and/or leading quality management reviews, including designs, prototypes, and other stages of the project(s) to ensure requirements are fulfilled
• Working closely with cross-functional teams (Sales, Customer Experience, Cloud Services, Product Management, Product Development, Global Support, etc) to ensure that customer needs are being prioritized and addressed appropriately
• Working with other Practice Managers and the Solution Director to identify process improvement opportunities and serve as an internal change management champion
• Developing, maintaining, evangelizing, and training project teams on implementation methodology, documentation, deliverables, and artifacts relating to Anthology Reach projects and products
• Coaching and developing team to enable career growth and to take on additional responsibility

Requirements

• Minimum of a bachelor’s degree
• At least 8 years of professional work experience
• At least 5 years consulting and/or project management experience in any CRM or ERP product
• At least 3 years’ experience in implementing or managing D365 CRM projects
• Experienced in Microsoft Power Platform
• Proven ability to manage processes and drive continuous process improvement
• Excellent project management skills, demonstrated ability to manage projects across teams where influencing skills are required
• Ability to work closely with other leaders to identify and develop plans to address business opportunities and challenges, across functional boundaries and global regions
• Aptitude to quickly learn new technologies to explain all Anthology’s products and services
• Well-versed at responding to high-impact customer escalations in a way that drives customer loyalty, including the ability to listen and speak clearly to customers
• Ability to remain poised and professional under stressful conditions; maintains calm, patient demeanor while driving to meet deadlines
• Professional, leader, motivator, results-oriented, quality-oriented, proactive, and responsive
• Fluency in written and spoken English.

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Professional development opportunities