Senior Manager leading implementation projects for Anthology’s Reach CRM solution in India. Managing a diverse team and ensuring project quality and customer satisfaction.
Responsibilities
Leading a team of Implementation Consultants, Technical Consultants, Architects, Project Managers, and Data Consultants for the implementation of the Anthology Reach product
Providing project leadership to support the implementation of Anthology’s Reach solution projects while being accountable for their project team’s operational excellence, customer satisfaction, and project financials
Demonstrating leadership skills in managing people and clients
Track and monitor project schedules, risk, and budget to ensure all contractual commitments are met.
Overall planning, directing, and oversight responsibility of multiple projects
Providing direction to resolve complex problems and competing priorities
Collaborating with internal and external stakeholders to manage expectations and influence change when necessary
Ensuring quality standards are adhered to and documented processes are followed in day-to-day activities, conducting periodic reviews of the quality processes, and implementing corrective actions as appropriate
Participating in and/or leading quality management reviews, including designs, prototypes, and other stages of the project(s) to ensure requirements are fulfilled
Working closely with cross-functional teams (Sales, Customer Experience, Cloud Services, Product Management, Product Development, Global Support, etc) to ensure that customer needs are being prioritized and addressed appropriately
Working with other Practice Managers and the Solution Director to identify process improvement opportunities and serve as an internal change management champion
Developing, maintaining, evangelizing, and training project teams on implementation methodology, documentation, deliverables, and artifacts relating to Anthology Reach projects and products
Coaching and developing team to enable career growth and to take on additional responsibility
Requirements
Minimum of a bachelor’s degree
At least 8 years of professional work experience
At least 5 years consulting and/or project management experience in any CRM or ERP product
At least 3 years’ experience in implementing or managing D365 CRM projects
Experienced in Microsoft Power Platform
Proven ability to manage processes and drive continuous process improvement
Excellent project management skills, demonstrated ability to manage projects across teams where influencing skills are required
Ability to work closely with other leaders to identify and develop plans to address business opportunities and challenges, across functional boundaries and global regions
Aptitude to quickly learn new technologies to explain all Anthology’s products and services
Well-versed at responding to high-impact customer escalations in a way that drives customer loyalty, including the ability to listen and speak clearly to customers
Ability to remain poised and professional under stressful conditions; maintains calm, patient demeanor while driving to meet deadlines
Professional, leader, motivator, results-oriented, quality-oriented, proactive, and responsive
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