FC
Ford Motor CompanyManager, Design
Design Manager overseeing consumer product design initiatives for Ford's licensing and merchandising team. Collaborating with global partners to ensure brand consistency and excellence.
About the role
- Collaborates with stakeholders to understand needs and expectations and uncover organizational and performance goals.
- Be an active listener who also knows how to ask insightful questions to unlock a greater understanding of business and learning needs.
- Applies a systematic process to gather, identify, and analyze root causes of learning and performance gaps.
- Makes informed, learning science backed, recommendations for performance improvement solutions to address root causes in partnership with manager or Senior LXD.
- Works with subject matter experts and other resources to transform knowledge into learning solutions.
- Consults with stakeholders to gain commitment for implementing solutions.
- Comfortably use quantitative and qualitative needs analysis techniques to help prioritize our learning efforts.
- Assesses and evaluates emerging learning technologies for adoption and integration.
- Confidently lead business and user research to identify pain points and opportunities to drive behavior change and performance improvement.
- Serves as leader in design, development and testing, of new and existing learning initiatives; innovates enhancements to existing learning modules which may include applications over multiple software and platforms.
- Responsible for large-scale curriculum design and course mapping.
- Serves as Team Lead on collaborative projects.
- Creates and manages a detailed project plan to ensure quality standards and timelines for deliverables are met.
- Utilizes needs analysis to address learning and performance gaps.
- Properly scope and define outcome-driven learning objectives.
- Identifies and selects the appropriate approaches and technologies that follow sound principles of learning theory and align to the specific learning/performance support opportunity.
- Designs logical learning assets that create an effective, efficient and engaging experience for the learner and maximize performance improvement outcomes that yield measurable organizational results.
- Designs and develops instructional materials including job aids, e-learning content, videos, PowerPoint presentations and more with minimal supervision required.
- Write concise and customer-friendly instruction for a variety of learning modalities (e.g., online courses, documentation, resources, in-app messages).
- Conducts reviews of materials with appropriate parties, such as subject matter experts, the design team, and the target audience.
- Proactively collects and incorporates feedback from leaders and stakeholders.
- Builds into the design of learning solutions a variety of both formative and summative evaluation strategies to determine learning mastery and impact.
- Effectively organize content and deliverables in a logical and intuitive manner.
- Regularly QA test and debug learning content.
- Able to prioritize work based on business needs and pivot when organizational needs require it.
- Experiment and use diverse technologies to create interactive, responsive, and user-friendly online courses.
- Continuously evaluates, reports on, and improves existing learning/performance support solutions.
- Under the guidance of the LXD Manager, provide leadership to LX training team in terms of identifying resourcing, coaching and work planning.
- Under the guidance of the LXD Manager, provide guidance and constructive feedback to LX team.
- Ensure a collaborative relationship between LX designers and Departments to ensure the design and timing meet requirements.
- Challenge and support the LX team.
- Effective and clear communication with LX team.
- Foster a positive team environment.
Requirements
- Master’s Degree in Education, Instructional Design, Human Resources, or related field, or equivalent experience or advanced certification such as CPLP, ATD Master Instructional Designer, Langevin.
- Bachelor’s degree with major coursework and/or equivalence in instructional design, instructional technology, education technology, adult education, communications, or closely related field.
- 5-7 years of experience conducting needs analysis and designing and evaluating learning programs.
- 5-7 years of hands-on development experience across multiple learning modalities (online, virtual, classroom, blended and social) using authoring tools such as: Captivate, Articulate; web conferencing applications such as Adobe Connect, Zoom, GoToMeeting; and collaboration platforms such as Yammer, SharePoint, Ning or Google.
- Experience with LMS functionality
- 2+ years of experience in call center, contact center, customer service, or related field
Benefits
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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