Act as a point of contact for our logistics partners in the Netherlands, Belgium, and Denmark
Take ownership of partner forecasting and route planning, ensuring all deliveries are completed on time and without any issues
Support continuous improvements in routing to reduce delivery costs
Collaborate with our Customer Delight Team to continuously improve processes and customer experience
Managing shipping setup in our internal backend system to optimise delivery setup based on recent data, schedule bank holidays, and coordinate peaks
Support on trials of new activities, including running experiments and measuring impact, in collaboration with our BI and Commercial teams
Support delivery operations in Germany, acting as the primary contact on Thursday and Friday, when our Germany Logistics Manager is out of office
Manage transports between our warehouses in the Netherlands, France, and UKOrganise special deliveries for events and campaigns.
Requirements
Ideally have at least 2+ years of experience in a similar Operations or Customer Service role, preferably at another high-growth start-up
Strong communicator, confident working with external partners and internal teams
You’re comfortable using Google Sheets, with an understanding of basic formulas, and have an interest in developing this skill further
Adaptable and comfortable shifting focus quickly, you stay effective even if priorities change in a fast-paced environment
You have a sharp eye for detail and take pride in doing things right
Must have: Fluent Dutch and English language skills
Please note that the role requires at least 3 days onsite (1 day at the Amstelveen warehouse: Meerlandenweg 40)
Benefits
Flexible working (core hours from 10-4pm)
Work Abroad for up to 30 days each year
Share in our success with a choice to take equity options from day 1
1 day per year to volunteer on a project that’s close to your heart
We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
Phone allowance
24 vacation days and an option to buy an extra 5 each year
Happiness days (1 extra day each quarter for your personal ‘me time’)
1 celebration day per year, to celebrate a holiday that’s important to you
Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
Mental health support through Open Up, including access to online therapy sessions
Allies and champions groups
Mental Health First Aiders and awareness training for our managers
In person and virtual yoga every week
Our office kitchen is stocked with healthy drinks and snacks to keep you going
Workplace pension contributions
A flexible training framework for every stage of your career development through our Bloom & Learn programme
Internal & external Speaker Sessions on a variety of different inspirational topics.
Daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen
A BBQ-worthy rooftop terrace (Amsterdam HQ)
Social & wellbeing monthly calendar
Irresistible discounts on our products, blooms & subscriptions!
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