VK
Vogelsang GmbH & Co. KGIT Support, Helpdesk – First-Level Support
IT Support staff providing both remote and on - site assistance at Vogelsang GmbH. Engaging in user support handling various IT inquiries and continuous process improvement.
About the role
- Act as the escalation point for IT Admins I-III, providing expert level support across macOS, Windows, SaaS, and MDM environments.
- Lead process improvement initiatives by identifying gaps, design solutions, and execute IT projects with minimal oversight.
- Drive automation in IT workflows, including onboarding, offboarding, SaaS provisioning, and device management (i.e. scripting, APIs, or automation platforms).
- Partner with infrastructure and security teams to ensure seamless end user support and compliance with security/legal requirements.
- Serve as the technical lead for onboarding/offboarding workflows, SaaS application management, and compliance alignment.
- Mentor and train junior IT team members, ensuring consistent documentation, knowledge sharing, and skill development.
- Translate complex technical issues into clear, actionable communication for both IT peers and non-technical stakeholders.
- Support live events including AV setup, livestreaming, and troubleshooting audio/video equipment.
- Maintain and improve internal IT documentation, ensuring repeatability and reliability across processes.
Requirements
- 5+ years experience in IT administration (or equivalent) with increasing levels of responsibility.
- Strong expertise with macOS, Windows, SaaS management, and MDM tools (Jamf, Intune, etc.).
- Proficiency with SaaS platforms and identity access management (Okta or similar).
- Demonstrated experience leading IT projects from ideation to implementation, including planning, execution, and documentation.
- Hands on scripting or automation experience (Python, PowerShell, or equivalent).
- Excellent troubleshooting skills across networking, infrastructure, and device level issues.
- Strong mentorship and leadership abilities through guiding junior IT staff.
- Clear empathetic communication skills with both technical and non-technical audiences.
- A continuous improvement mindset, always looking for ways to make IT more efficient and scalable.
Benefits
- Generous PTO and competitive pay
- Fullscript’s RRSP match program for financial health
- Flexible benefits package and workplace wellness program
- Training budget and company-wide learning initiatives
- Discount on Fullscript catalog of products
- Ability to work Wherever You Work Well*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
VK
Vogelsang GmbH & Co. KGIT-Support, Helpdesk – First-Level-Support
IT Support Specialist providing first - level support for Vogelsang GmbH. Supporting users via remote and on - site assistance, addressing IT - related queries and issues.
WI
WilldanPermit Technician
Permit Technician providing customer support and reviewing permit applications in Calabasas, CA. Collaborating with city partners and ensuring compliance with permit regulations and conditions.
GI
Gateway Services Inc.IT Helpdesk Manager
IT Helpdesk Manager overseeing Helpdesk team and IT support standards. Managing operations, stakeholder communication, and service improvement in a tech - driven environment.
Senior IT Infrastructure Analyst focusing on on - premise operations and ensuring stability in mixed Windows and macOS environments at Trio, a fintech startup.
SC
Sparksoft CorporationHelpdesk Supervisor
Helpdesk Supervisor managing Tier 1 personnel and service desk operations at Sparksoft Corporation. Ensuring quality performance and fostering team development for innovative IT solutions.
Senior Manager responsible for complex programme delivery in Insurance Enterprise Architecture at KPMG. Focusing on strategy and technology architecture with client engagement and team leadership.
Audit Manager delivering assurance and risk assessment for the Markets business at ANZ. Collaborating globally and leading audit teams to drive improvements.
CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
PG
Proway GmbHIT Support Specialist – WMS
IT Support Mitarbeiter responsible for WMS support and collaboration in logistics at Proway. Engage in system configuration, user training, and project involvement in Stuttgart.