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Hybrid Senior Internal Communications Partner – Operations

at Starling Bank
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Posted 3 weeks ago

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About the role

  • Serve as a change communications expert: Design and implement communications plans and assets that effectively manage the people-side of change. This includes anticipating colleague reactions, addressing resistance, and reinforcing new behaviours through communications.
  • Translate complex changes into simple, compelling messages: Ensure that the rationale, vision, and benefits of transformation initiatives are clearly understood by all Operations colleagues, helping them navigate and embrace the change.
  • Partner with Operations leadership: Build strong, trusted relationships with senior leaders in Operations to co-create communications plans, surface compelling stories, and ensure a unified voice. Effectively manage diverse stakeholder needs and expectations to ensure alignment and buy-in on communications strategies.
  • Collaborate across the organisation: Work closely with Internal Communications, People, and other departments to ensure Operations' communications are aligned with corporate messaging and to share best practices and resources.
  • Deliver impactful, concise, and relevant messaging: Craft and distribute communications across various channels (e.g., email, intranet, town halls, video) that build colleague understanding of key priorities and leadership messages.
  • Optimise and develop Operations channels: Continuously improve existing communication channels and explore new ones to enhance engagement and reach, ensuring they align with audience needs and broader company platforms.
  • Develop and execute the Operations communications strategy: Create a clear communications plan with a defined calendar and cadence of messages that support the Operations journey, specifically focusing on the transition through major initiatives like "Fit for the Future" and into business-as-usual (BAU).
  • Measure communications impact: Implement a data-driven approach to track and analyse the effectiveness of all communications, using metrics like open rates, attendance, and survey results (e.g., Pulse/Peakon).

Requirements

  • Significant experience in leading internal communications for a large multi-skilled function or team - including specific experience designing and implementing communications strategies for large-scale functions/businesses going through transformation.
  • A proven track record in understanding, simplifying, and communicating complex topics.
  • Demonstrable success in delivering effective communications that result in tangible change, adoption, or understanding of projects.
  • Excellent stakeholder management and relationship building skills, with a proven ability to work collaboratively and exert influence with senior leaders, particularly within our Operations division.
  • Demonstrable project management skills to help subject matter experts deliver their internal communications effectively.
  • Excellent written and verbal communications skills, with superior ability to draft, copy, edit, and proofread content, demonstrating initiative in translating complex information into accessible language.
  • This role has no direct reports and will need to both strategise but equally create the content and own the messaging.
  • Not afraid to ask questions and contribute ideas
  • Experience of using a CMS
  • Adobe Creative Suite knowledge
  • Knowledge of sprint planning
  • Extensive experience in managing change communications and internal communication.

Benefits

  • 25 days holiday (plus take your public holiday allowance whenever works best for you)
  • An extra day’s holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary & group income protection
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Incentivised refer a friend scheme
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Job title

Senior Internal Communications Partner – Operations

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridLondonUnited Kingdom

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