Hybrid Senior Internal Communications Partner – Operations

at Starling Bank

• Job title: Senior Internal Communications Partner – Operations
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Internal Communications Partner managing communications strategy and stakeholder engagement for transformative initiatives at Starling, a UK bank. Collaborating with Operations leadership to enhance internal communications.

Responsibilities

• Serve as a change communications expert: Design and implement communications plans and assets that effectively manage the people-side of change. This includes anticipating colleague reactions, addressing resistance, and reinforcing new behaviours through communications.
• Translate complex changes into simple, compelling messages: Ensure that the rationale, vision, and benefits of transformation initiatives are clearly understood by all Operations colleagues, helping them navigate and embrace the change.
• Partner with Operations leadership: Build strong, trusted relationships with senior leaders in Operations to co-create communications plans, surface compelling stories, and ensure a unified voice. Effectively manage diverse stakeholder needs and expectations to ensure alignment and buy-in on communications strategies.
• Collaborate across the organisation: Work closely with Internal Communications, People, and other departments to ensure Operations' communications are aligned with corporate messaging and to share best practices and resources.
• Deliver impactful, concise, and relevant messaging: Craft and distribute communications across various channels (e.g., email, intranet, town halls, video) that build colleague understanding of key priorities and leadership messages.
• Optimise and develop Operations channels: Continuously improve existing communication channels and explore new ones to enhance engagement and reach, ensuring they align with audience needs and broader company platforms.
• Develop and execute the Operations communications strategy: Create a clear communications plan with a defined calendar and cadence of messages that support the Operations journey, specifically focusing on the transition through major initiatives like "Fit for the Future" and into business-as-usual (BAU).
• Measure communications impact: Implement a data-driven approach to track and analyse the effectiveness of all communications, using metrics like open rates, attendance, and survey results (e.g., Pulse/Peakon).

Requirements

• Significant experience in leading internal communications for a large multi-skilled function or team - including specific experience designing and implementing communications strategies for large-scale functions/businesses going through transformation.
• A proven track record in understanding, simplifying, and communicating complex topics.
• Demonstrable success in delivering effective communications that result in tangible change, adoption, or understanding of projects.
• Excellent stakeholder management and relationship building skills, with a proven ability to work collaboratively and exert influence with senior leaders, particularly within our Operations division.
• Demonstrable project management skills to help subject matter experts deliver their internal communications effectively.
• Excellent written and verbal communications skills, with superior ability to draft, copy, edit, and proofread content, demonstrating initiative in translating complex information into accessible language.
• This role has no direct reports and will need to both strategise but equally create the content and own the messaging.
• Not afraid to ask questions and contribute ideas
• Experience of using a CMS
• Adobe Creative Suite knowledge
• Knowledge of sprint planning
• Extensive experience in managing change communications and internal communication.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing