CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
CS
Hybrid Senior Help Desk Technician II
Posted last month
About the role
- Provide Level 1 & 2 Help Desk (PC Assist) support to senior management, attorneys, support staff, contractors, and associated systems for EOUSA
- Backup/Restoration administration and File Server support
- User account and mailbox administration and maintaining account management forms per government policy
- Software/hardware installation and handheld device support
- Remote user setup, support, and troubleshooting
- Produce reports, trending analysis, and service level reporting applying ITIL best practices
- Maintain IT inventories and record IT-related tickets and incident work-log entries
- Provide desk-side training on standard desktop applications and research databases
- Set up and support conference and training rooms including audio/video systems, A/V distribution, microphones, amplifiers, encrypted wireless microphone systems, and digital recording
- Utilize Adobe Connect and other online meeting applications to support hardware setup, audio mixing, webcam setup, and facilitate/record online meetings
- Submit weekly status reports and monthly surveys
Requirements
- One year or more Adobe Connect or related online meeting center set-up experience
- ITIL Foundations certification (advantageous)
- Change Management experience (advantageous)
- Active DOD clearance of Level 6 Public Trust or above (advantageous)
- Backup/Restoration administration/support
- File Server support
- User Account/Mailbox administration
- Software and hardware installation
- Handheld device installation/troubleshooting/support
- Remote user setup/support/troubleshooting
- End-user training experience
- Experience creating procedural documentation, spreadsheets, and databases
- Experience recording and updating IT-related tickets and incident work-logs using ITIL
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
PG
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