Health & Benefits Consultant at Mercer managing benefit plans for over 2,000 employers. Involves designing strategies and managing complex client engagements, negotiating with carriers, and ensuring profitability.
About the role
- Senior HCM Functional Consultant in Workday achieving customer success and optimizing their applications. Engaging clients and leading configuration solutions while enjoying challenging tasks and collaborating with teams.
Responsibilities
- Confidently and consistently provide excellent customer service
- Engage customers to quickly understand business requirements
- Share their broad experience with industry practices
- Adapt and succeed independently in challenging situations
- Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
- Support multiple customers concurrently on short duration projects
- Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features.
- Team members say the variety of services and unexpected challenges keeps the job exciting and fresh
- Share expertise with customers on a variety of Ask-an-Expert requests by: Conducting research to ensure understanding of customer questions and related Workday concepts.
- Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
- Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
- Clearly and effectively communicating responses and value to customers.
Requirements
- 5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
- 5 + years of experience with HCM Core product areas
- 3+ years of Workday Consulting experience or experience as a Workday SME
- Certified or ability to certify in Workday HCM Products and to effectively deploy the solutions
- Demonstrates a solid grasp of HR related systems and processes
- Experience with Security is a plus
- Experience with influencing, interacting and collaborating with senior leaders, internally and externally
- Capable of leading and influencing design meetings toward an effective and collaborative outcome
- Ability to deliver and get results while managing to a project plan
- Excellent verbal and written communication skills
- Experience with global implementations is preferred
- The ability to work on multiple engagements simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Bachelor’s degree or related experience required
- Ability to travel up to 10%.
Benefits
- Workday Bonus Plan
- role-specific commission/bonus
- annual refresh stock grants
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