Senior HCM Functional Consultant in Workday achieving customer success and optimizing their applications. Engaging clients and leading configuration solutions while enjoying challenging tasks and collaborating with teams.
Responsibilities
Confidently and consistently provide excellent customer service
Engage customers to quickly understand business requirements
Share their broad experience with industry practices
Adapt and succeed independently in challenging situations
Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
Support multiple customers concurrently on short duration projects
Enjoy the reward of helping customers to be more self-sufficient, to stabilize and optimize their Workday applications and to learn about new features.
Team members say the variety of services and unexpected challenges keeps the job exciting and fresh
Share expertise with customers on a variety of Ask-an-Expert requests by: Conducting research to ensure understanding of customer questions and related Workday concepts.
Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
Clearly and effectively communicating responses and value to customers.
Requirements
5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
5 + years of experience with HCM Core product areas
3+ years of Workday Consulting experience or experience as a Workday SME
Certified or ability to certify in Workday HCM Products and to effectively deploy the solutions
Demonstrates a solid grasp of HR related systems and processes
Experience with Security is a plus
Experience with influencing, interacting and collaborating with senior leaders, internally and externally
Capable of leading and influencing design meetings toward an effective and collaborative outcome
Ability to deliver and get results while managing to a project plan
Excellent verbal and written communication skills
Experience with global implementations is preferred
The ability to work on multiple engagements simultaneously
Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
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