CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Align technology solutions with business priorities and deliver measurable outcomes.
- Lead modernization efforts, including re-architecting legacy systems, driving cloud and AI adoption, and enabling “as-a-service” platforms.
- Define and evolve architecture standards, reusable patterns, and best practices.
- Support application teams with solution design, integration, and non-functional requirements such as logging, observability, and performance.
- Provide hands-on architecture guidance through design reviews, proof-of-concepts, and implementation support.
- Help rationalize applications and platforms to reduce complexity, optimize cost, and improve scalability.
- Mentor engineers and solution architects to strengthen design quality and technical decision-making.
- Evaluate emerging tools and technologies and define how they can improve our platforms and delivery.
Requirements
- Bachelor’s degree in computer science or related field (or equivalent experience)
- 10+ years of experience designing, developing, and delivering software solutions in complex enterprise environments
- Strong experience with enterprise architecture patterns, cloud-native platforms, and agile delivery
- Expertise across the SDLC, including solution design, testing, deployment, and operations
- Proven ability to evaluate tools, platforms, and services and select the right fit for the job.
Benefits
- Humana provides medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Many other opportunities.
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