Hybrid Senior Director, Software Engineering

at Salesforce

• Job title: Senior Director, Software Engineering
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Distributed Systems, Microservices
• Location requirements: Hybrid, Bangalore, India

About the role

• Senior Director of Software Engineering managing quality and performance teams in India. Leading software engineering initiatives and ensuring alignment with corporate objectives.

Responsibilities

• Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineering managers
• Make critical decisions that attribute to the success of the product
• Proactive in foreseeing issues and resolving it before it happens
• Partner with Product Management to align with objectives, priorities, trade offs, and risk
• Ensuring teams have clear priorities and adequate resources
• Lead and mentor a high-performing team of quality/performance engineers and operational staff in India.
• Develop and execute quality strategies, performance metrics, and continuous improvement plans.
• Collaborate with senior leadership globally to align quality and performance objectives with business goals.
• Ensure alignment with corporate quality standards and customer expectations, adapting processes to meet the needs of the local market.
• Establish and maintain a comprehensive quality management system.
• Lead root cause analysis and corrective actions for defects and performance bottlenecks.
• Manage testing and validation processes, ensuring the highest levels of quality in deliverables.
• Oversee the implementation of automation tools to streamline testing and quality processes.
• Develop and implement metrics to measure performance, efficiency, and scalability of products and services.
• Drive performance optimization initiatives across the organization, using data analytics and key performance indicators (KPIs) to guide decision-making.
• Ensure products meet both local and global performance standards, with a focus on scalability and reliability.
• Work closely with R&D, engineering, operations, and customer-facing teams to deliver high-quality, high-performance solutions.
• Act as the key liaison between the India team and global counterparts, ensuring seamless communication and collaboration.
• Partner with customers to understand their quality and performance needs and translate them into actionable goals.
• Drive continuous improvement initiatives by identifying inefficiencies and developing solutions to enhance quality, reduce costs, and improve timelines.
• Foster a culture of innovation by encouraging the team to implement new quality and performance management methodologies.
• Stay current with industry trends and best practices, applying them to the organization's processes and products.

Requirements

• A related technical degree required
• 12 + years of proven track record leading software engineering teams with a distinguished track record on technically fast paced projects
• Experience leading large scale distributed systems, working with microservices and/or distributed architecture
• Strong verbal and written communication skills, organizational and time management skills
• Ability to be flexible, proactive, comfortable working with minimal specifications
• Experience with short release cycles, the full software lifecycle, and experience working on a product that’s been released for public consumption
• Experience in hiring, mentoring and leading engineers
• Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations
• Experience with Agile development methodologies. Scrum Master experience required
• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities