Associate Director responsible for programmatic strategy and performance oversight at GALE. Leading cross - functional collaboration to drive innovative programmatic solutions.
About the role
- Lead the vision and execution for Farmers' suite of digital products, including the flagship mobile app platform supporting end-to-end customer experience: quoting, sales, servicing and claims
- Define and articulate the long-term digital product strategy and roadmap for personal & commercial lines insurance, aligning with company objectives and market opportunities
- Oversee the entire product lifecycle from ideation to launch and post-launch optimization, ensuring products are delivered on time, within budget, and to a high standard of quality
- Hire, coach, mentor, and develop a team of product managers and product owners; take ownership of performance management, succession planning and employee engagement
- Serve as a key liaison between business stakeholders and technical teams, translating business needs into actionable product requirements
- Utilize market research, competitive analysis, and customer feedback to identify new product opportunities and enhance existing features
- Define and monitor key performance indicators (KPIs) for all digital products, using data to inform product decisions and demonstrate business impact
- Stay abreast of emerging technologies and industry trends (e.g., telematics, AI/ML in underwriting) and champion new digital product initiatives
Requirements
- 7-10 years of progressive experience in digital product management
- 5-7 years of leadership experience
- Demonstrated track record of successfully launching and scaling digital products that have achieved significant business results
- Deep understanding of the business value chain and customer lifecycle, including digital sales, servicing, and claims
- Exceptional leadership, communication, and interpersonal skills
- Strong analytical skills with a data-driven approach to product development
- Bachelor's degree required; Master's degree or MBA preferred
- Possesses a high degree of initiative
- Strong ability to set strategy for a functional area, connect to broader organizational strategy and translate into actionable tactics
- Demonstrated project management skills
- Strong ability to develop project execution plans, identify and quantify project scopes and budgets
- Proficient with change management frameworks for project execution
- Possesses strong technical aptitude
- Functional area systems and technology proficiency (example, telephony, automation, AI and robotics, data science, knowledge management, workforce management tools)
- Ability to simultaneously handle multiple priorities
- Strong ability to build business cases for decisions and make informed choices about initiatives that are pursued and funded
- Strong ability to hire and assess talent, motivate employees, and develop future leaders
Benefits
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
- Competitive salary commensurate with experience, qualifications and location
- Hybrid and remote work options (at least three days in office and up to two days virtual for employees within fifty miles)
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