Outbound Customer Service Representative at Schülerhilfe in Gelsenkirchen handling customer inquiries for tutoring and language courses. Providing support and scheduling appointments without cold calling.
About the role
- Senior Customer Support Specialist managing day-to-day relationships with Strategic customers at Zenergi. Involves customer communication, issue resolution, and collaboration with internal departments
Responsibilities
- Answer all incoming customer support calls.
- Interact with customers via various channels (phone, email, chat) to address queries, resolve issues, and provide information.
- Liaise with suppliers to achieve query resolution within SLA.
- Work closely with other teams and departments particularly bill validation, customer success and procurement.
- Attend regular meetings with customers to ensure high levels of service are maintained. These meetings may be alongside the customer success manager.
- Act as a dedicated point of contact for strategic customers.
- Collect and relay customer feedback to relevant departments for product or service enhancements.
Requirements
- Excellent organisational skills.
- Excellent communication skills, both verbal and written.
- Ability to work to deadlines while delivering quality results.
- Ability to manage and prioritise workload.
- Proficient in the use of Microsoft Office 365 including Excel, Outlook and Word.
- Strong level of self-discipline.
- A keen eye for detail and accuracy, ensuring the quality of outputs is fit for purpose.
- Comfortable working as part of a team or independently.
- Ability to work within specified service levels.
- Ability to mentor, train and support the development of Customer Support Specialists.
- Understanding of basic customer service principles.
- Knowledge of communication etiquette in a business context.
- Understanding of the relationship between customer and suppliers in the utilities industry.
- Understanding of the challenges customers face in procuring utilities (energy, water, and environmental) products and services.
- Previous experience of working in an office environment.
- Previous experience in the energy industry.
- Previous experience of preparing and sharing data for reporting purposes directly with relevant stakeholders.
- Experience of objection handling and negotiation with customers, suppliers and other stakeholders.
- Experience working as part of a team or independently.
- Experience in the use of customer relationship, case management software and systems.
Benefits
- Here at Zenergi, we like to reward our team in numerous ways to show our appreciation for their hard work. From our Zen Points scheme, which allows people to claim points in exchange for shopping vouchers to our annual ‘benefits pot’ that lets our team tailor their extra benefits. In addition, we provide opportunities for volunteering and charity events to help our team fulfil personal objectives and to give back to the community.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Kundenbetreuer supporting Schülerhilfe customers with inquiries and course planning needs. Collaborating closely with educators to ensure customer satisfaction and retention.
Customer Service Representative assisting bestandskunden in Gelsenkirchen at Schülerhilfe, a leading education provider. Engaging with clients through various communication channels to understand their needs and provide solutions.
Lead a Customer Experience team at Rain, a fintech company focusing on improving customer interactions. Coach and develop CX Associates while driving operational excellence.
Customer Service Representative in Halle, Germany, coordinating between Bobcat and its distributors in EMEA. Manage customer inquiries and optimize service performance through multiple channels.
Provides complex secretarial and administrative support for clinical and academic programs. Manages providers' schedules and ensures smooth patient care coordination while maintaining documentation.
Technical Support Specialist providing expert incident management and support for oncology software. Collaborating with field personnel and facilitating training for healthcare IT solutions.
Customer Service Analyst providing logistical support to clients through various channels. Responsible for managing shipments and communications with clients and partners in Brazil.
Senior Officer in efficient order management and customer interactions at BASF, leveraging supply chain improvements for a sustainable future.
Customer Service Representative providing exceptional support to healthcare customers while managing inquiries and orders. Join Fresenius Kabi in a hybrid role located in Lake Zurich, IL.