Director of Customer Success overseeing strategy execution and team leadership at Float. Leading customer growth initiatives for the fintech company's business finance platform.
About the role
- Senior Customer Success Manager managing and growing customer accounts at Perforce. Engaging with clients to drive value and identify growth opportunities in software solutions and services.
Responsibilities
- Establish and maintain relationships with key decision makers within assigned accounts
- Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
- Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix
- Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities.
- Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed.
- Ensure client reference ability to support the Sales organization in expansions and closing processes
- Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
- Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
- Identify and manage escalations for successful resolution by driving internal and external team action items
- Develop strategic account plans for 100% consumption and areas of growth based on customer’s short and long-term goals
- Know the market and maintain a good knowledge of all key competitors
- Identify new use cases and new organizational contacts to expand on our customer’s realized value and organization success
- Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
Requirements
- Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience
- 8+ years of experience in account management/customer success in a software company
- Experience negotiating and closing customer contracts (renewals & expansion)
- History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Experience working in a development, testing or data management environment
- Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking
- Must work within a team environment with sales, field services and delivery teams
- Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations
- Has worked successfully with Partners in collaborating on customer’s success
- Must be able to travel at times
Benefits
- Professional development opportunities
- Inclusive company culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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