Principal Search Engineer at Fidelity focused on enhancing search solutions with Solr/OpenSearch. Leading the design and automation of high - performance search infrastructure for customer experiences.
About the role
- Customer Success Manager overseeing onboarding and growth for high-value clients in AI-driven marketing. Focused on building trust and translating insights into actionable outcomes.
Responsibilities
- Own the full post-sale customer lifecycle: onboarding, adoption, renewal, and expansion
- Lead high-touch onboarding experiences that drive time-to-value and platform confidence
- Serve as a strategic advisor across client stakeholders — from operators to CMOs
- Identify and execute on upsell and cross-sell opportunities, including product line expansion and multi-team rollouts
- Deliver clear, actionable recommendations based on platform insights, client KPIs, and evolving AI/LLM trends
- Build lasting, trust-based relationships with senior marketing and agency partners
- Collaborate closely with product and engineering to translate customer feedback into roadmap impact
- Help shape our CS motion and team operations as we scale
Requirements
- 4–8 years in Customer Success, Account Management, or a similar client-facing SaaS role
- Proven success owning onboarding, renewals, and revenue expansion — ideally with a track record of cross-sell or multi-product growth
- Strong familiarity with marketers, agencies, or brands as stakeholders
- Executive presence and strong communication skills — comfortable leading calls, aligning on KPIs, and turning product insights into client action
- Comfortable operating across multiple accounts and workstreams with a bias for ownership
- Familiarity with CS tools and workflows (e.g. HubSpot, Notion, Asana, or Gainsight)
Benefits
- Top-tier Medical/Dental/Vision Coverage
- HSA/FSA
- Generous Paid Time Off
- Commuter benefits
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