Client Success Executive supporting strategic accounts within a SaaS Client Success team. Operational excellence, training initiatives, and internal communications for successful account management.
About the role
- Senior Customer Success Manager at Boeing focusing on customer relationship management and technical support in aviation sector. Primarily responsible for ensuring successful deployment and expansion of digital services.
Responsibilities
- Build strong business relationships with all key stakeholders including customers and the business owners
- Foster internal partnerships with Go to Market team (e.g. Sales Directors, Solution Architects, Services Leads, Field Service Representatives, Engagement Managers and Solution Consultants) for assigned accounts.
- Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issues
- Assist the team in measuring customer value by correlating adoption metrics with customer KPIs
- Maintain a 360-degree view of overall customer health, ongoing engagements, and issues
- Understand and help the team mitigate churn and drive recurring revenue growth
- Lead Business Review activities in partnership with the Services Leader and Account / Sales Director
- Periodic reports and updates for key executives
- Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers
- Align customers' business processes with product capabilities
Requirements
- 5 years of experience in a customer success role
- Ability to align customers' business processes with product capabilities
- Ability to interface between technical and non-technical stakeholders, internal and external
- Expertise in customer management, negotiation, and conflict resolution
- Exceptional communication, presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executives
- Experience using or applying metrics to measure performance to ensure high quality delivery
- Excels in Professionalism and Partnerships
- Ability to work across time zones with a globally dispersed team
Benefits
- Relocation assistance is not a negotiable benefit for this position
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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