Customer Success Engineer ensuring adoption and measurable outcomes from DataRobot's GenAI applications. Collaborating with teams to optimize use cases and drive customer satisfaction.
About the role
- Customer Success Engineer improving customer experience and product adoption at RSA. Building long-term relationships while ensuring technical benefits from the product usage.
Responsibilities
- Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution
- Help customers quickly realize the value of their purchase and ensure smooth deployment
- Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices
- Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices
- Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance
- Help customers unblock any technical challenges throughout the journey
- Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates
- Build strong, long-lasting relationships with customers by understanding their business needs and challenges
- Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations
- Work with account management teams to highlight any upselling or cross-sell opportunities
- Identify opportunities to increase product adoption and promote new features to customers
Requirements
- 7+ years of experience with 3+ years minimum in customer success or presales roles
- Strong technical expertise and understanding of business solutions
- Customer-focused mindset
- Ability to work cross-functionally with teams such as sales, product, and engineering
- Time Management Skills
- Engineering degree is preferable
- German or Spanish speaker is a must
Benefits
- Absent
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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