Customer Success Specialist providing high - quality support to B2C/B2B customers in innovative web data gathering solutions. Engage with clients, maintain satisfaction, and collaborate with tech teams.
About the role
- Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution
- Help customers quickly realize the value of their purchase and ensure smooth deployment
- Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices
- Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices
- Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance
- Help customers unblock any technical challenges throughout the journey
- Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates
- Build strong, long-lasting relationships with customers by understanding their business needs and challenges
- Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations
- Work with account management teams to highlight any upselling or cross-sell opportunities
- Identify opportunities to increase product adoption and promote new features to customers
Requirements
- 7+ years of experience with 3+ years minimum in customer success or presales roles
- Strong technical expertise and understanding of business solutions
- Customer-focused mindset
- Ability to work cross-functionally with teams such as sales, product, and engineering
- Time Management Skills
- Engineering degree is preferable
- German or Spanish speaker is a must
Benefits
- Absent
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Customer Success Specialist providing outstanding customer experience to clients including Fortune 500 companies at Oxylabs. Handling customer queries and ensuring effective teamwork with a supportive environment.
KR
Senior Client Success Engineer at Kraken helping clients with technical issues in a sustainable energy system. Delivering value through problem solving and collaboration with various teams.
Optical Customer Success Engineer providing expert customer support and technical assistance at Nokia. Collaborating with teams to enhance customer experience and satisfaction while resolving technical issues.
GF
Green FusionHeating Specialist, Customer Success Engineer
Customer Success Engineer improving heating system efficiency with software solutions at Green Fusion. Collaborating with clients and internal teams to optimize heating processes and reduce emissions.
Customer Success Engineer at RSA improving customer experience and ensuring product adoption. Delivering technical expertise, product guidance, and fostering customer relationships in a hybrid work setup.
Senior Advisor, Customer Success Engineer at RSA improving customer experience and engagement through technical expertise and product knowledge.
Customer Success Engineer enhancing client experience and product adoption at RSA. Engaging with clients to provide technical support, educate on features, and ensure smooth deployment.
Customer Success Engineer for RSA delivering post sales implementation and improving customer experience in Egypt. Engaging customers and assisting with technical issues and product adoption.
TH
Technical Client Manager responsible for support of Radar systems on client sites in Armenia. Initial training in France for three months before assignment.