Manage a team of Customer Service Representatives at interactive investor. Driving quality service and team performance in a regulated contact centre environment.
CO
Hybrid Senior Customer Service Coordinator – Bilingual, Spanish – Collections
Posted 2 months ago
About the role
- Senior Customer Service Coordinator at Capital One delivering exceptional customer service and problem resolution. Engaging with customers to understand their needs and advocate for effective solutions.
Responsibilities
- Provide the best customer service while problem-solving and delivering a "wow" experience
- Advocate for customers and own issue resolution
- Handle complaints and escalated situations
- Guide other associates in solving customer concerns and provide feedback
- Investigate customer concerns and implement process improvements
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Bilingual in Spanish and English
- Preferred: At least 4 years of Customer Service or Call Center experience
- Preferred: At least 1 year of experience in the Financial Industry
- Preferred: At least 1 year of Collections experience
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Flexible Spending Accounts
- Life and Disability Insurance
- Mental wellness support
- 401K and Stock Purchase Plan
- Flexible schedule options
- Paid time off
- Paid training and development
- Tuition reimbursement
- Backup childcare
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Services Representative at interactive investor, helping clients with investment account queries in a hybrid work setting. Focused on building relationships and providing excellent customer service.
Product Support Specialist for Orica's GeoExplorer software and geotechnical monitoring equipment. Providing technical support and assisting with complex geotechnical projects.
Customer service representative assisting Erste Bank & Sparkassen with transaction inquiries. Responsible for scheduling appointments and supporting customers via multiple channels.
Product Support Specialist working with customers to resolve inquiries and technical issues via phone and email. Collaborating in a hybrid environment with a focus on service excellence.
Customer Service Consultant at Intrepid Travel. Provide online customer assistance while supporting sales and bookings in a hybrid team setting.
Customer Service Manager leading a high - performing team for Intrepid Travel. Ensuring prompt service and driving operational efficiency in customer support activities.
Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
Customer Care Advisor for Zurich Canada, handling customer queries and complaints in a caring environment. Supports process improvements and maintains Zurich’s core values across interactions.
Kundenservicemitarbeiter bei Zurich zur Entwicklung passgenauer Lösungen für Kunden und Optimierung der Serviceprozesse. Verantwortlich für exzellenten Kundenservice und Einhaltung der Serviceziele in Köln.