Technical Executive managing integrations for new partners at Lyst, a fashion shopping platform. Collaborating with fashion brands and internal teams in a dynamic environment.
About the role
- Analyzing strategic customer results and managing client demands using Jira. Conducting presentations and writing procedures to support internal processes at Topaz.
Responsibilities
- Lead analysis meetings and review results with strategic clients.
- Manage client requests through Jira and Confluence.
- Coordinate with internal teams and develop action plans to plan and address requests.
- Develop metrics and KPIs (advanced Excel skills are a plus).
- Prepare and deliver executive presentations to clients.
- Write procedures to support the department's processes.
Requirements
- Bachelor's degree completed or in progress in Business Administration, Economics, Computer Engineering, or a related field.
- Knowledge of design patterns and user experience (UX).
- Advanced knowledge of Excel, PowerPoint, Jira, and Confluence is a plus.
- Experience working with SLAs (service level agreements) is desirable.
- Analytical skills, KPI generation, proactivity, customer orientation, and teamwork.
Benefits
- Health and wellness: We offer a range of health plans focused on promoting employee well-being.
- Personal and professional development: We provide environments, programs, and policies that ensure the space and opportunities for growth — clear career path.
- Flexibility and time off: Time to recharge, plus an extra day off on your birthday. Hybrid work model.
- Partnerships: We offer various partner discounts and corporate agreements.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Engineer delivering global support for Salesforce Marketing Cloud. Managing complex customer issues and providing top - tier technical expertise in a customer - centric environment.
Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
Desktop Support Engineer providing user helpdesk support and maintaining production desktop systems at Flying Bark Productions, an animation studio in Sydney. Troubleshot hardware and software issues in a dynamic environment.
User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
Technology Support Technician providing high - quality technical support to customers using our products. Working mostly from the office but with on - site visits when needed for complex issues.
Support Technician for Niterra maintaining jigs and fixtures for spark plug technology. Adhering to safety and quality standards while collaborating across departments and managing preventive maintenance.
Technical Support Engineer providing basic technical support for Securitas Healthcare products via phone, email, and occasionally onsite. Responsible for customer contact, troubleshooting, and collaboration with higher tiers.
Systems Support Technician maintaining robust IT support for PHS and improving health equity through technology. Responsible for computer systems upkeep across various locations in New York.