Community Manager responsible for managing social media channels and client interactions. Collaborating with internal teams to create engaging content and drive community growth.
About the role
- Senior Community Management Professional driving community engagement and health outcomes for Humana. Collaborating with various service providers to support Medicaid member health and wellness.
Responsibilities
- Responsible for directing community engagement practices, facilitating and planning Member and Community Advisory Panels.
- Collaborating with contracted medical and ancillary service providers, Federally Qualified Health Centers, Social Service Agencies, and care managers.
- Responsible for representation of members’ interest, including input in policy development, planning and decision-making.
- Works directly with the Equitable Population Health Leadership team to drive outcomes aligned with organizational goals.
- Cultivate need-based partnerships with social support and service providers, supporting evidence-based programs with positive health outcomes.
Requirements
- Bachelor’s degree.
- Two (2) or more years of previous experience in healthcare or health plan marketing, community engagement or member/patient outreach.
- Skilled in planning, project management, community engagement and development, and resource mobilization.
- Understands the fundamentals of effective community engagement specific to Medicaid members, including those with behavioral health needs and varied health literacy.
- Proven knowledge and understanding of how to remove barriers to care in the Medicaid population.
- Exercises professional judgment and demonstrates strong facilitation, conflict management and consensus building skills.
- Ability to prioritize, organize, and coordinate multiple projects simultaneously.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- paid time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
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