Act as a termed collector dedicated to recovering overdue invoices.
Monitor the status of termed accounts and assess collection efforts.
Review customer Credits, Debits, Payment history, and execute follow-ups as necessary.
Handle inquiries and disputes from clients regarding collections and collaborate with internal departments to resolve issues efficiently.
Generate reports tracking collections' performance and payment trends and analyze data to identify areas for improvement in collection strategies.
Maintain clear communication with clients to ensure understanding of payment terms and conditions and document all communications and collection efforts accurately.
Ensure compliance with internal policies and external regulations regarding collections; participate in regular audits and implement feedback for process improvements.
Requirements
2-4 years of experience in a customer-facing role related to collections (Experience in SaaS collections and Quote-to-Cash is advantageous).
Proven ability to work independently and adapt in a fast-paced, dynamic environment.
Capable of working effectively with minimal supervision.
Takes ownership of tasks and responsibilities with a strong sense of accountability.
Detail-oriented with a natural inclination towards responsibility.
Quick learner with the ability to grasp new concepts swiftly.
Strong communication skills, both written and verbal.
High level of attention to detail.
Comfortable working under pressure and meeting strict deadlines; adaptable.
Able to thrive in ambiguous situations, solve problems, and think independently.
Proficient in Excel and Google Sheets.
Demonstrates empathy towards customers.
Open to feedback, eager to learn, and committed to continuous improvement.
Capable of identifying larger issues and proposing improvements.
Resilient in handling workplace pressures, whether remote or office-based.
Familiarity with Zuora/Salesforce/Collections software.
A Bachelor's degree (BA/BS), with a specialization in accounting or finance, is a plus.
Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.
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