Assistente de Cobrança na Votorantim atuando em atendimento de clientes inadimplentes. Focado em estratégias de renegociação e recuperação de dívidas com comunicação positiva.
About the role
- Assistente de Cobrança at Avla transforming insurance market with clarity and proximity. Focus on customer communication, organizational skills, and handling delicate situations.
Responsibilities
- Issue payment slips (boletos), payment notices and other documents related to collections;
- Collaborate with other departments to resolve complex customer cases;
- Monitor payments of insurance policies with customers;
- Identify and report potential delinquency risks or inconsistencies in contracts;
- Contribute to continuous improvements in collections processes and customer communication.
Requirements
- Good verbal and written communication;
- Organized, proactive and results-oriented;
- Ability to handle sensitive customer situations professionally;
- Previous experience in collections, finance or customer service, preferably in insurance;
- Basic knowledge of insurance contracts and products.
Benefits
- Meal allowance (Auxílio Alimentação).
- Meal voucher (Auxílio Refeição).
- Annual bonus.
- Health insurance.
- Dental plan.
- Transportation allowance (vale transporte).
- Childcare assistance (Auxílio Creche/Babá).
- Spanish course.
- TotalPass (gym discounts).
- Life insurance.
- Birthday day off.
- Flexible working hours.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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