Hybrid Collections Assistant

Posted 4 days ago

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About the role

  • Issue payment slips (boletos), payment notices and other documents related to collections;
  • Collaborate with other departments to resolve complex customer cases;
  • Monitor payments of insurance policies with customers;
  • Identify and report potential delinquency risks or inconsistencies in contracts;
  • Contribute to continuous improvements in collections processes and customer communication.

Requirements

  • Good verbal and written communication;
  • Organized, proactive and results-oriented;
  • Ability to handle sensitive customer situations professionally;
  • Previous experience in collections, finance or customer service, preferably in insurance;
  • Basic knowledge of insurance contracts and products.

Benefits

  • Meal allowance (Auxílio Alimentação).
  • Meal voucher (Auxílio Refeição).
  • Annual bonus.
  • Health insurance.
  • Dental plan.
  • Transportation allowance (vale transporte).
  • Childcare assistance (Auxílio Creche/Babá).
  • Spanish course.
  • TotalPass (gym discounts).
  • Life insurance.
  • Birthday day off.
  • Flexible working hours.

Job title

Collections Assistant

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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