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MeltwaterCollections Analyst
Collections Analyst managing and enhancing accounts receivable processes at Meltwater. Collaborating with teams to ensure prompt collection of debts and minimize losses while supporting customer relationships.
About the role
- Respond to credit card companies regarding cardholder disputes and chargebacks
- Perform collection efforts on receivables arising from unpaid cruise reservations and onboard folios
- Retrieve credit card activity (disputes/chargebacks) daily and compile supporting documentation for each dispute/chargeback case
- Respond to credit card companies, travel agents and passengers both in writing and orally and within designated deadlines
- Maintain organized case files for future reference, follow-up, and support
- Work closely with front-line agents and other department (i.e., Reservations, Groups, Customer Service, Sales Administration, Casino, Human Resources, and Shipboard Administration) to support collection efforts for unpaid balances
- Perform ad hoc analyses and processes as requested by management
Requirements
- Associate degree (A.A.) or equivalent from a two-year college or technical school
- Two to four years related experience and/or training
- Experience with AS400 environment and JD Edwards or similar accounting system
- Proficient in Microsoft Office applications such as Word, Excel, and Outlook
- Excellent interpersonal, written, and oral communication skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
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