Hybrid Senior Collections Analyst

Posted last month

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About the role

  • Build, manage, and continuously improve collections operations in Brazil with full local ownership.
  • Lead the definition and implementation of collections strategies tailored to the Brazilian market.
  • Design and optimize communication flows across all delinquency stages (SMS, WhatsApp, phone calls, emails), from early collections to high-delinquency cases, portfolio sales, and complaint handling.
  • Identify, onboard, and oversee relationships with local providers such as payment processors, collections agencies, and legal partners for judicial actions.
  • Supervise external agencies, ensuring compliance, alignment, and performance delivery.
  • Ensure full compliance with Brazilian regulation (CDC, LGPD) across all collection activities, in coordination with Legal.
  • Monitor, analyze, and report collections performance across portfolios, using data insights to drive improvements and maximize recovery rates.
  • Collaborate closely with Risk as main stakeholder and align with Product, Legal, Finance, and Operations.
  • Support initial launch activities and lead long-term strategy and vendor management.

Requirements

  • 4+ years of experience in collections or credit operations in the Brazilian market.
  • Strong knowledge of local collections practices, regulations, and providers (CDC, LGPD, credit bureaus).
  • Experience managing external vendors and building strong partnerships.
  • Ability to monitor KPIs, analyze results, and implement process improvements.
  • Fluency in Portuguese and English (oral and written).
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Nice to have: Experience in fintech or high-growth startup environments.
  • Nice to have: Background in legal collections or judicialization processes in Brazil.
  • Nice to have: Familiarity with credit bureau integration and reporting.
  • Nice to have: Experience with automation tools, CRM, or collections platforms (Zoho, Salesforce, etc.).
  • Nice to have: Basic to intermediate Spanish.

Job title

Senior Collections Analyst

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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