Build, manage, and continuously improve collections operations in Brazil with full local ownership.
Lead the definition and implementation of collections strategies tailored to the Brazilian market.
Design and optimize communication flows across all delinquency stages (SMS, WhatsApp, phone calls, emails), from early collections to high-delinquency cases, portfolio sales, and complaint handling.
Identify, onboard, and oversee relationships with local providers such as payment processors, collections agencies, and legal partners for judicial actions.
Supervise external agencies, ensuring compliance, alignment, and performance delivery.
Ensure full compliance with Brazilian regulation (CDC, LGPD) across all collection activities, in coordination with Legal.
Monitor, analyze, and report collections performance across portfolios, using data insights to drive improvements and maximize recovery rates.
Collaborate closely with Risk as main stakeholder and align with Product, Legal, Finance, and Operations.
Support initial launch activities and lead long-term strategy and vendor management.
Requirements
4+ years of experience in collections or credit operations in the Brazilian market.
Strong knowledge of local collections practices, regulations, and providers (CDC, LGPD, credit bureaus).
Experience managing external vendors and building strong partnerships.
Ability to monitor KPIs, analyze results, and implement process improvements.
Fluency in Portuguese and English (oral and written).
Excellent problem-solving, communication, and stakeholder management skills.
Nice to have: Experience in fintech or high-growth startup environments.
Nice to have: Background in legal collections or judicialization processes in Brazil.
Nice to have: Familiarity with credit bureau integration and reporting.
Nice to have: Experience with automation tools, CRM, or collections platforms (Zoho, Salesforce, etc.).
Coordinate credit card collections for cruise reservations and chargebacks at cruise line. Working with travel agents and passengers, maintaining organized case files and responding to credit card companies.
Collections Analyst managing and enhancing accounts receivable processes at Meltwater. Collaborating with teams to ensure prompt collection of debts and minimize losses while supporting customer relationships.
Provide billing and collections support for Stuart's France operations. Work in a hybrid model with a strong focus on customer invoicing and debt management.
ITC Sr. Team Lead - Collections overseeing daily work priorities and Accounts Receivable issues. Ensuring compliance and improving team efficiency in a hybrid work model.
Chargé de recouvrement pour Logitrade gérant un portefeuille de grands comptes. Assurant le recouvrement de créances et optimisant les délais de paiement.
Collections Team Lead managing and developing accounts receivable team at Uline. Overseeing customer service and payment collection strategies in a growing North American company.
French - speaking Collections Executive at YouLend promoting sustainable relationships with customers. Responsible for resolution of under - paying customers within a fast - growing fintech environment.
Medical Collections and Revenue Cycle Specialist focusing on collections, claim denials, and compliance. Managing AR processes and maintaining customer relationships in a healthcare setting.
Collections Manager at Brixmor overseeing account specialists and managing delinquent accounts for commercial real estate. Responsibilities include meetings, tenant disputes, and compliance monitoring.
Assistente de Cobrança at Avla transforming insurance market with clarity and proximity. Focus on customer communication, organizational skills, and handling delicate situations.