Client Care Specialist delivering professional customer service at animal memorial services. Ensuring quality interactions via various communication methods and coordinating client service requests.
About the role
- Customer Services Specialist providing technical support and issue resolution for Finastra’s clients. Collaborating with teams to enhance product quality while ensuring effective communication and satisfaction.
Responsibilities
- Provide excellent customer service by responding to various requests, issues, and inquiries from clients, ensuring that they can use the product effectively and efficiently according to their needs.
- Demonstrate strong technical skills and knowledge by understanding and replicating the reported issues in the Client and Finastra environments, performing in-depth technical investigations with root cause analysis, and offering adequate solutions where possible or detailed analysis to the stakeholder teams, with minimal assistance.
- Ensure timely and clear communication with the clients by updating them on the progress and status of the issue resolution, tracking and following up on the issues sent to other departments, and participating in client meetings and WebEx sessions as needed, focusing on the client's satisfaction and product quality.
- Validate the fixed defects thoroughly by testing the described scenarios and confirming that they are resolved.
- Escalate the issues with the Team Leader and/or Manager when needed, providing relevant information and analysis.
- Ability to document in detail in all interactions, troubleshooting, testing and research case ticketing system visible to clients.
- Create knowledge base articles or other technical documents to drive self service solutioning for clients via client portal.
- Provide feedback and suggestions for product improvement and enhancement, based on the experience with the customer issues and the product knowledge acquired.
- Collaborate and communicate effectively with the team members and other internal stakeholders, sharing knowledge, best practices and relevant information, and supporting each other to achieve the team and organizational goals.
Requirements
- University degree in Computer Science, Mathematics, Business IT or related major or equivalent job experience
- Debugging skills and experience with debugging tools, audit logs, etc.
- Medium expertise with Windows Operating System
- Medium expertise with networking, firewalls, and IP addresses
- Excellent written and verbal communication in English
- Analytical abilities, attention to detail, stability, responsibility as well as customer focus
- Ability to work independently as well as part of a customer facing team
- Banking knowledge (preferred but not required) : You should have a solid understanding of the banking sector, its products, services, regulations, and processes.
- Analyze and adapt mentality : You should have strong analytical and problem-solving skills, as well as the ability to adapt to changing situations and customer demands.
- Technical aptitude : You should have a good grasp of technology, especially software applications, databases, networks, and security.
- Customer service : You should have excellent communication and interpersonal skills, as well as a positive and professional attitude.
Benefits
- Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
- Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
- ESG: Benefit from paid time off for volunteering and donation matching.
- DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Client Service Associate supporting Relationship Managers in Wealth Advisory. Administration of trust, investment, and retirement accounts with a focus on client relationships.
Client Service Associate providing support to financial advisors at LPL Financial. Focusing on client communication, problem resolution, and service education.
Supports Financial Advisors in daily investment practice operations and client service. Responsible for paperwork, transactions, appointments, and communication with clients and financial companies.
Tax Partner providing compliance and consulting services on tax issues at EisnerAmper. Engaging with high - net - worth individuals and supervising tax staff in Baton Rouge, Louisiana.
On Demand Client Services Executive managing aviation client relationships in a fast - paced environment. Delivering high - quality service and managing multiple requests with accuracy under pressure.
Client Services Executive ensuring every client interaction reflects Vista's commitment to excellence. Managing client journeys and operational aspects for seamless travel experiences.
Client Service Media Planner for Nissan United/Omd, developing integrated marketing solutions in Düsseldorf. Collaborating within a cross - disciplinary team while managing national media planning and campaigns.
Client Support Consultant assisting clients with BAMS products in a FinTech environment. Delivering technical support, troubleshooting, and maintaining client relationships in Manila.
Client Service Representative executing shareholder meetings using online platforms for Broadridge, a FinTech leader. Planning, organizing, and coordinating with clients and vendors for successful event execution.