Service Manager overseeing support service delivery and client relationships at Kainos. Responsibilities include resource management, business growth support, and ensuring quality standards are met.
About the role
- Senior Client Services Account Executive managing key client accounts in EMEA for the global travel solutions provider Collinson. Focusing on client onboarding, operations, and relationship management.
Responsibilities
- Manage client onboarding in line with agreed implementation plans and timelines
- Produce accurate billing data and management information reports
- Handle client queries, complaints, and disputes, ensuring timely and satisfactory resolution
- Coordinate with Commercial and operational teams to deliver high-quality support
- Support the drafting and execution of client contracts in line with commercial agreements
- Ensure new deals and implementations are tested, approved, and launched according to internal processes and SLAs
- Represent the Operations team in wider company initiatives and cross-functional projects
- Build strong working relationships with clients, acting as their trusted point of contact
Requirements
- Experience in a client-facing account management or operational role
- Strong communication and relationship-building skills across internal and external stakeholders
- High attention to detail with excellent organisational and problem-solving abilities
- Proficient in Microsoft Office, particularly Excel
- Degree-level education; additional languages are an advantage but not essential
- Commercial awareness and a proactive, collaborative mindset
- Ability to manage multiple priorities in a fast-paced, dynamic environment
Benefits
- Flexibility to work in a hybrid environment
- Opportunities for professional development and growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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