Manager leading a team to provide administration support for Group Benefits clients. Focused on delivering quality customer service and supporting continuous improvement efforts.
About the role
- Fleet Client Services Specialist managing follow-up maintenance transactions for Cox Fleet. Providing excellent customer service and scheduling preventative maintenance for fleet customers.
Responsibilities
- Managing the follow-up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
- Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
- Providing excellent customer service for all internal and external customer calls
- Establish professional positive customer rapport
- Obtain customer approval for all repairs and services
- Proactively contact customers to schedule preventative maintenance
- Partner and communicate with Field Operations to schedule technicians
- Encourage customers to schedule repairs and maintenance in advance
- Continuously develop and improve company capabilities in Dispatching and Service Scheduling
- Additional duties and special projects as assigned
Requirements
- High School Diploma/GED and 3 years’ experience in a related field
- Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
- Excellent verbal and written communication skills
- Collaboration cross-functionally, build positive relationships
- Excellent organizational skills and the ability to balance a variety of tasks
- Strong Excel and data entry skills
- Ability to learn new platforms (Cox Fleet IT Systems)
- Common knowledge of the trucking industry and fleet maintenance or transportation experience
- Ability to work independently and collaboratively
- Excellent problem-solving skills
- Drug testing clearance required
Benefits
- Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- 401(k) retirement planning
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