Manager in automotive consulting overseeing projects, leading teams, and supporting clients in Southeast Asia's automotive transformation. Focused on strategy and execution in a rapidly changing industry.
About the role
- Senior Analyst providing IT support services at Cardinal Health. Managing hardware, software, and user support in Kansas City area facilities.
Responsibilities
- Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
- Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
- Diagnose and resolve unique problems with hardware, software and operating systems; determine the source of problems and classify their level, priority and nature.
- Configure, deploy, maintain, troubleshoot, inventory and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
- Installs/removes/configures hardware and software.
- Address user tickets within documented service levels
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Provide prompt and accurate feedback to clients and follow up with clients to ensure their systems are functional
- Ability to work independently or via a team collaboration process.
- Experience providing support via in-person, phone, or remote methods.
- Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
- Partners with end users to correlate business requirements to technology solutions (strong business acumen).
- Prioritize and manage several open issues at one time
- Properly escalate unresolved issues to appropriate internal teams
- Individual will have a primary support role. This includes after hour and weekend support as needed.
- Periodic travel to support business initiatives is required.
Requirements
- Two-year degree in related field or equivalent work experience, preferred
- 2+ years’ experience in related field, preferred
- Experience supporting multi-platform environments including Windows10, Windows 11, Citrix Environment, Microsoft W365, AWS desktops, Android, SOTI, preferred.
- Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred
- Working knowledge of hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred
- Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, and IWD/RF scanners, preferred
- Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol.
- Proactive, innovative, and creative in meeting customer and enterprise needs.
- Strong analytical, problem solving, organizational, and planning skills.
- Understanding of project management theory and team dynamics.
- Work well both independently and as a member of a high-performing team.
- Excellent verbal and written communication skills.
- Experience in a warehouse environment, preferred.
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Job title
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