Maintains, supports, and enhances various functional and technical aspects of IBM Maximo Real Estate & Facilities including solution configuration, application support, troubleshooting, device management and first-level technical support
Manages daily issues and problem-solving related to Maximo Real Estate & Facilities technology applications used by the business
Supports all business/operational tasks in the project lifecycle, including project preparation, gathering and analysis of business requirements, conducting blueprint workshops, develops business specifications and system configuration, recommends testing scenarios and unit and integration testing, and rollout
Develops, manages, and implements detailed project documentation and plans, performs system analysis activities, participates in the research and testing, provides contingencies, and establishes priorities
Provides work direction to team members, assesses progress against project plans, and authorizes sign-off at each stage of the project, including the final production sign-off
Supervises, motivates, and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
Performs business related tasks (research, impact analysis, planning, testing, coordinating, etc.) for systems upgrades, support stack applications and other related projects
Determines the most efficient way to implement system changes, establishes and monitors timelines, reviews, and identifies changes, and analyzes the impact on operations
Represents Division on cross-divisional teams and chairs/participates in sub-committees to identify Real Estate Management System support needs
Prepares business system applications documents for reports, interfaces, enhancements, forms, conversions, and batch processes and provides reports and information for senior management and staff
Liaises with Corporate IT, external technical resources, and software vendors regarding technical issues including client refresh, backup and restore requirements, and external interfaces
Maintains business and technical knowledge of IBM Maximo Real Estate and Facilities for current and upcoming technological advancements and researches and recommends solutions
Ensures quality assurance, integrity of master data, transactional records, reports and periodic production runs, and maintains internal controls and standards
Requirements
Extensive knowledge and application support experience related to the IBM Maximo Real Estate and Facilities module within IBM Maximo Application Suite or equivalent Real Estate Management System, including facilities work order processing, preventive maintenance, master data modelling, user exits, features and functions
Demonstrated ability to quickly grasp the technical concepts associated with application design, programming as well as resolving support problems, with the ability to clearly articulate this information in terms appropriate to the various audience levels
Extensive experience providing support to large and complex projects or teams and working in Production Support teams in a high availability environment
Experience of using and support mobile field service applications such as IBM Maximo Mobile or equivalent would be an asset
IBM certification in the area of Real Estate & Facilities or an approved equivalent combination of education and/or related experience would be an asset
Excellent interpersonal, negotiation, oral and written communication skills, with the ability to prepare and present detailed research proposals, methodologies, policies, standard project plans and reports
Ability to prepare, organize and present project documentation to various audiences (e.g. business case, feasibility study, project plans)
Ability to effectively manage workload with strict time constraints
Ability to analyze/troubleshoot issues and create functional specifications for custom Maximo Application Suite developments and enhancements, including requirements, design and test cases
Demonstrated ability to learn new business concepts and technologies quickly
Ability to use project management tools (e.g. MS Project), methods and standards, estimating and tracking time and efforts, allocating and deploying resources
Extensive research, analytical, conflict resolution and problem-solving skills
Ability to identify risks by thoroughly assessing implications of proposed solutions
Ability to work effectively as a team member and collaboratively with others in a multidisciplinary team
Benefits
Hybrid Work Program which supports a more modern and flexible way of working
Flexibility to work remotely and in-person to support a better work-life balance
Improved work-life balance, improved job satisfaction and employee engagement
Continuous learning and encouragement of innovation
Accommodation and barrier-free accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA)
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