Senior Accountant ensuring compliance with Brazilian accounting standards and managing financial reporting. Collaborating with audits and improving accounting processes within a hybrid work environment.
About the role
- Respond to phone calls, emails, and voicemail messages from members of the MT>Divisions team as well as from people who come in person for technical support, including identifying and documenting technical issues, researching and troubleshooting to resolve them in a timely manner.
- Identify, research, troubleshoot, and resolve technical issues related to applications or hardware.
- Provide one‑on‑one training to end users on hardware- and software‑specific issues.
- Liaise with other IT teams to resolve incidents and service requests, and escalate technical issues to higher support tiers in a timely manner.
- Collaborate with other IT team members on special projects.
- Document, log, and follow up on all calls, emails, voicemails, and user visits using enterprise service management software.
- Provide on‑site support to colleagues at our Montreal office.
Requirements
- College diploma in computer systems, systems administration, or a related technical discipline.
- 3–5 years of related experience, preferably in a professional services environment.
- Experience administering Office 365/Azure AD or practical working knowledge of these platforms.
- Any certification related to Office 365 or Azure AD is an asset.
- Bilingualism (French and English) is required.
- Strong analytical skills for problem solving; ability to troubleshoot and resolve application‑related issues.
- Excellent interpersonal skills and professionalism on the phone; customer‑service orientation and ease communicating with lawyers and staff, as well as creating end‑user documentation.
- Patience, flexibility, and the ability to handle and manage difficult situations.
- Ability to convey knowledge effectively and pleasantly using a variety of techniques.
- Curiosity about technology and a willingness to understand how technology works and to use it to improve business outcomes.
- Approach each task with a positive, energetic, and proactive attitude.
- Maintain a positive attitude so tasks and activities are managed as efficiently as possible.
- Exceptional organizational and time‑management skills.
- Ability to prioritize multiple tasks and deadlines according to project needs.
- Ability to maintain confidentiality and exercise discretion at all times.
- Ability to work independently and meet objectives with minimal supervision.
Benefits
- Exceptional benefits from day one, including firm‑paid insurance.
- Competitive compensation including overtime pay.
- Opportunities for growth and professional development at all levels, within a culture that encourages and values feedback through dialogue.
- Frequent opportunities to get involved in the community and a commitment to equity, diversity, and inclusion.
- A collaborative, cohesive culture where lawyers and business teams work together toward a common goal.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
AA
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