IT Service Desk Analyst providing front - line technical support to DLA Piper's colleagues. Handling incoming requests, maintaining records, and troubleshooting IT issues.
About the role
- Analyst developing digital, automated solutions in Global Wealth and Asset Management. Collaborating with teams to drive innovative solutions and support business partners.
Responsibilities
- Apply your analytical skills and critical thinking to ask questions, understand business drivers and needs, and bring order and precision to scope and requirements on initiatives
- Develop knowledge and capability using the Microsoft suite of products, primarily Power Platform (Power Automate, Power Platform, Power BI, CoPilot Studio) and SQL query/programming language
- Capitalize on ability to build and foster positive, effective relationships to strengthen partnerships with key partners.
- Deliver documented solution requirements and propose solutions in a clear and concise manner
- Propose business decisions that get results and solve problems
Requirements
- A degree or equivalent experience in Computer Science, Engineering, Data Science/Analytics or related Field.
- Experience with programming languages, data platforms or sources, e.g., SQL, C#.NET, VB, ASP.NET, Python, MS Platform (Power Automate, Power Apps, Power BI, CoPilot Studio)
- Strong proficiency in finding creative solutions
- Analytical; enjoy working with data and solving problems
- You bring an Agile approach to the table and are passionate about Agile delivery
- Customer centric focus
- Curiosity and willingness to learn
- Good work ethic with a proactive, flexible attitude and a desire to pitch in wherever needed
- Strong time management, planning, and communication skills
- Ability to build and manage relationships with various partners
- Understanding of financial services industry, and wealth and asset management is an asset
Benefits
- health, dental, mental health, vision insurance coverage
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and global share ownership plan with employer matching)
- financial education and counseling resources
- generous paid time off (holidays, vacation, personal, sick days)
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