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fifty-fiveSenior Business Operations Analyst
Senior Business Operations Analyst participating in strategic projects for a data and marketing consultancy. Collaborating with management on business intelligence, organization, and internal strategy.
About the role
- Plan, direct, and coordinate activities for complex processes and projects including problem definition, evaluation of requirements, design, testing, and implementation
- Understand process operating objectives, business rules, performance requirements, risks, controls and interactions between dependent processes
- Support alignment of process to overall experience strategy and vision
- Develop and implement strategic customer specific business process program plans that align with enterprise strategy
- Lead alignment and development of business deliverable processes and capabilities to materially change and improve business performance
- Serve as functional authority and develop end-user focused process solutions
- Develop control limits, monitor key performance indicators and inform stakeholders of deficiencies, improvements, and operational risks
- Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks
- Develop communication plans for customers and internal stakeholders and ensure stakeholder alignment
- Use reporting, data, and analytics to measure process and project performance and deliver operational efficiencies
- Stay current with emerging technologies and lead continuous process improvement efforts
- Lead solution development including business case/benefits substantiation and drive business requirements for process improvement initiatives
- Provide mentorship and guidance for team and business partners
- Provide business performance intelligence to support planning, research, analysis, development, and implementation of new or modified applications and processes
- Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies
Requirements
- Bachelor’s degree OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
- 6+ years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- Experience in implementing and sustaining change/improvements (change champion)
- Hands on experience with Process Mapping and Modeling and creating and validating process documentation
- Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience with using various systems to collect and analyze data
- Comprehensive AML/BSA Program knowledge and experience
- Experience reviewing system test cases against documented requirements and execute system testing
- Demonstrated experience contributing to drafting and reviewing business requirements
- Able to identify emerging risks and impacts that stem from changes in business and technology activities
- US military experience through military service or a military spouse/domestic partner (preferred)
- Must not require visa sponsorship (USAA does not provide visa sponsorship for this role)
- Must be able to work in-office 4 days per week at one of the listed US locations
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays
- 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
- Employees may be eligible for pay incentives based on overall corporate and individual performance
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