Customer Program Management Analyst role at Celestica managing customer orders and delivery issues. Building relationships and communicating customer requirements with internal teams to ensure timely deliveries.
About the role
- Senior Business Analyst leading business analysis tasks in public sector transformations. Collaborating with multidisciplinary teams to deliver effective solutions in a hybrid work environment.
Responsibilities
- Analyse and understand complex user and business needs, including where material is conflicting and drawn from multiple sources
- Map complex processes and information flows into appropriate artefacts for communication with both stakeholders and the team
- Translate user needs into system functionality requirements
- Understand the internal and external situation and environment, eliciting and managing any non-functional requirements.
- Track, review and manage requirements with appropriate stakeholders to maintain records of traceability and prioritisation.
- Negotiate with and persuade stakeholders with a balanced consultative approach to ensure that the principles of user centred design are balanced against service requirements.
- Write clear and concise user stories with clear and testable acceptance criteria.
- Contributing to Methods Business Analysis Community of Practice and mentoring other business analysts
Requirements
- Extensive Business Analysis or relevant knowledge gained from recognised bodies (BCS, BABOK, Agile PO).
- Leading the analysis as part of a multi-disciplinary team.
- Demonstrably able to select the appropriate business modelling techniques that are most effective to help people understand the situations, problems, and solutions.
- Can recommend and influence improvements to business structures, processes and information flows supported appropriately with automation and technology.
- Breadth of effective techniques to define and manage requirements, prioritisation, and scope with others in a range of different types of change methodologies and situations.
- Defining or selecting standards and applying appropriate techniques to elicit and document requirements.
- Managing traceability of, change to and the refinement of requirements, identifying issues and omissions and managing escalations.
- Leading work that delivers effectively and efficiently in fast paced environments, in agile and waterfall project methodologies.
- Extensive experience of working in different project methodologies and awareness of how to adapt their practice.
- Excellent stakeholder management to understand objectives and resolve tension and conflict.
- Good problem solving and analytical skills, including the ability to create clear observations, analysis and conclusions based on customer interviews, published requirements and data.
- A confident written and verbal communicator.
- Pro-active approach to personal and professional development, and mentoring of others in Business Analysis Best practice
- Practical experience and knowledge of Lean practices.
- Systems Thinking.
- Understanding of public services and technology marketplace with knowledge of products, platforms and emerging technologies.
- Knowledge of Business Architecture (TOGAF, BIZBOK).
- Specialist knowledge in a business domain or other digital specialism.
- Specialist knowledge in security, data and privacy.
- Knowledge and understanding of GDS Service Standards.
- Knowledge and understanding of software development lifecycles.
- Experience in managing story development in tools such as JIRA, Azure DevOps or similar.
- Experience in collaborative and remote tooling (Teams, Slack, MIRO, Mural).
- Ability to understand complex financial issues combined with deep analytical skills.
- Experience of working in scrum environments with team definitions of ready and done.
Benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring, and thought-provoking leadership
- A supportive and collaborative environment
- access to LinkedIn Learning, a management development programme, and training
- 24/7 confidential employee assistance programme
- including home working and part time
- office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
- 2 paid days per year to volunteer in our local communities or within a charity organisation
- Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- based on company and individual performance
- of 4 times base salary
- which is non-contributory (spouse and dependants included)
- which is non-contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- season ticket loan, cycle to work scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Data Management Analyst leading data management and analytics initiatives at Erie Insurance's AI Center of Excellence. Collaborating with teams to ensure data quality and compliance in technology projects.
Business Analyst I engaging with stakeholders to document healthcare data requirements. Working with cross - functional teams in data analysis and validation within the US healthcare domain.
Senior Business Analyst responsible for engaging with stakeholders in US Healthcare domain. Analyzing data requirements and providing insights for effective decision - making.
Insights Analyst contributing to customized media insights and project management for clients in Singapore. Collaborating closely with internal teams and clients to ensure timely delivery of quality reports.
Business Analyst collaborating with Internet Business Managers and Mouser Executives on project planning and documentation. Analyzing user requirements and maintaining communications with stakeholders.
Technical Business Analyst delivering well - defined requirements and feasible solutions for AI Agents Platform. Engaging with stakeholders and analyzing business problems within healthcare innovation.
Strategic Business Analyst supporting Supply Chain modernization and data - driven insights at WM. Collaborating with cross - functional stakeholders to enhance operational and financial outcomes.
Business Data Analyst role focusing on data, systems, and business insights at Foodies. Collaborating with cross - functional teams in Supply Chain to enhance analytics processes and support decision - making.
Functional Analyst analyzing and documenting business and regulatory requirements for technology services in Lisbon. Collaborating with stakeholders and technical teams to ensure effective communication and understanding.