Senior IT Business Analyst optimizing online sales in the insurance sector. Collaborating across business units to define IT solutions and improve customer experience.
About the role
- Senior Business Analyst shaping strategic initiatives in financial services and technology. Collaborating with stakeholders to translate business needs into actionable solutions.
Responsibilities
- Act as part of the Solution Owner Group, ensuring proposed systems and services align with business needs and Target’s strategic goals.
- Manage multiple deliverables with precision, maintaining a strong focus on quality and outcomes.
- Lead the capture and analysis of both functional and non-functional business requirements, ensuring clarity, completeness, and traceability.
- Provide or validate cost estimates based on the Solution Definition Document, in collaboration with the Solution Consultant and monitor these estimates throughout the change lifecycle, escalating any significant variances to the Project Manager and Team Lead as needed.
- Assist in shaping system and service solutions ensuring strategic alignment.
- Support project scoping and planning using deep domain expertise.
- Lead requirements gathering and documentation for new and enhanced business solutions.
- Develop detailed process flows and solution documents in line with Target’s standards.
- Ensure requirements are captured to meet delivery objectives and adhere to Target’s methodology.
- Serve as the escalation point and expert, providing guidance and support to other analysts working on the project.
- Approve technical documentation and test plans to ensure quality and completeness.
- Identify product gaps and contribute to roadmap planning through feedback to Product Management.
- Maintain key project documentation and support governance through risk, issue, and change tracking.
- Support the Team Lead to drive a culture of continuous improvement, engagement, motivation, and clear communication.
- Coach and mentor colleagues, sharing knowledge to support their growth and capability.
Requirements
- Proven experience in business analysis, including requirements re-engineering, stakeholder engagement, and process mapping, with a strong foundation in core BA practices.
- A track record of delivering complex projects and leading analysis efforts.
- Excellent organisational skills and the ability to manage competing priorities.
- Strong interpersonal and communication skills, with the confidence to engage stakeholders at all levels.
- A proactive mindset and a passion for continuous improvement.
- Proficiency in key tools such as Microsoft Office and JIRA, enabling efficient documentation, collaboration, and workflow management.
- Experience mentoring and developing less experienced Business Analysts, supporting their growth and contributing to a high-performing team culture.
- The following experience would be desirable, but not essential for the role:
- Industry experience in Financial Services, offering valuable context and insight into sector-specific challenges and regulatory environments.
- Exposure to multiple delivery methodologies, including Waterfall and Agile, with the flexibility to tailor approaches to suit programme and project needs.
- Understanding of Business Process Outsourcing (BPO) and Software as a Service (SaaS) models, enhancing awareness of diverse service delivery environments.
- Familiarity with regulatory and compliance-driven change, supporting governance, risk management, and audit readiness.
Benefits
- 30 days holiday PLUS bank holidays *(That's right! 30 days from Day 1)*
- Defined Pension Contribution Scheme (Employer matched up to 6%)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Annual Pay Review
- Discretionary Annual Bonus Scheme
- Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.
- Salary Sacrifice Pension Scheme
- Technology Buying Scheme (Salary Sacrifice)
- Critical Illness Cover
- Dental Insurance
- Gym Flex - discounted annual gym/health club memberships
- Taste Cards / Gourmet Cards
- RAC Breakdown Cover
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
- Health Cash Plan
Job title
Job type
Experience level
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Degree requirement
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