Supervisor overseeing service providers and maintenance teams in Cuiabá for Eletromidia. Managing operational indicators and planning maintenance activities effectively.
About the role
- As a Senior Associate, Process Manager at Capital One, you will enhance processes to improve customer experience. Collaborate with a team and contribute to the company’s bottom line in a hybrid role.
Responsibilities
- Assist with transaction clearing related to various requests including additional information documentation or verification requirements
- Conduct customer outreach on fraudulent accounts and/or suspicious items, obtaining purpose and explanation of transactions
- Perform outreach and authentication to external customers utilizing verification procedures to resolve issues and clear pending financial items
- Perform activities related to program case management
- Primary focus to assist with new account documentation collection, along with supporting peers with additional requests
- Engage internal associates, partners and LOBs to reach customer resolution
- Provide assistance and support for central fraud program case management
- Support communications and change management for related work assignments
- Drive forward our well managed agenda to promote adherence to LOB standards, policies and procedures
Requirements
- High School Diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience with Google Suite
- At least 1 year of retail branch experience
- Bachelor’s Degree (Preferred)
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (Preferred)
- At least 1 year of experience in Compliance or Risk Management (Preferred)
- At least 2 years of experience in Process Management (Preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Operational Excellence Leader driving efficiency and operational excellence for GKN Aerospace's aviation projects. Spearheading initiatives for process improvement and team collaboration.
VP of Strategy Execution leading cross - functional initiatives at Vortexa, a tech company transforming energy market transparency. Partnering with executives to drive strategic execution and operational excellence.
Operations Coordinator responsible for maritime - related topics and back office duties at RWE Offshore Wind. Collaborating closely with the Offshore Leadership Team and managing daily operations at site base.
Manager of Cloud Operations focusing on Site Reliability Engineering to ensure reliable, scalable infrastructure at Vendavo
Operations Shift Lead coordinating a frontline team for a driverless car service in Las Vegas. Responsible for operational efficiency and performance monitoring in a fast - paced environment.
Payment Operations Assistant Manager overseeing merchant onboarding and transaction processing at IDT. Collaborating for operational excellence in a fast - growing credit card processing environment.
Director of Sales Operations & Enablement responsible for strategic sales support at Rapid Micro Biosystems. Managing data reporting, CRM, and training lifecycle to drive revenue growth.
Senior Operations Manager overseeing healthcare operations with a focus on KPIs and strategic planning. Leading teams and ensuring compliance in a hybrid role from Taguig, Metro Manila.
Specialist in Area Omnichannel implementing operational plans and managing partner relationships for MTN. Focused on achieving Prepaid strategy in Cape Town with strong communication and analytical skills.