Data Recovery Operations Manager ensuring operational leadership for the Hangzhou DRS lab. Overseeing daily operations, team development, and compliance with global DRS processes.
About the role
- As a Senior Associate, Process Manager at Capital One, you will enhance processes to improve customer experience. Collaborate with a team and contribute to the company’s bottom line in a hybrid role.
Responsibilities
- Assist with transaction clearing related to various requests including additional information documentation or verification requirements
- Conduct customer outreach on fraudulent accounts and/or suspicious items, obtaining purpose and explanation of transactions
- Perform outreach and authentication to external customers utilizing verification procedures to resolve issues and clear pending financial items
- Perform activities related to program case management
- Primary focus to assist with new account documentation collection, along with supporting peers with additional requests
- Engage internal associates, partners and LOBs to reach customer resolution
- Provide assistance and support for central fraud program case management
- Support communications and change management for related work assignments
- Drive forward our well managed agenda to promote adherence to LOB standards, policies and procedures
Requirements
- High School Diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience with Google Suite
- At least 1 year of retail branch experience
- Bachelor’s Degree (Preferred)
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification (Preferred)
- At least 1 year of experience in Compliance or Risk Management (Preferred)
- At least 2 years of experience in Process Management (Preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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