Global Customer Operations Strategy & Experimentation Leader defining future operations and driving strategic planning with AI. Leading innovation in customer operations within LexisNexis.
About the role
- Report on key performance indicators and metrics to assess sales effectiveness and achievement of the function’s goals and objectives
- Generate insights through analytics and deliver actionable data to stakeholders using various applications (Power BI, PPT, XLS)
- Support the periodic territory alignment process
- Execute the sales quota setting process
- Support sales teams on general order credit inquiries, investigations, and order credit adjustments
- Act as key liaison between the sales team, sales enablement, sales compensation, and the information systems function on sales and data management
- Analyze external data sources to support sales strategies and programs
- Provide cross-functional business support through ad hoc analysis and guidance, including third-party information sources, to sales reps, regional managers, and sales leadership
- Enhance processes, metrics, and responsibilities to improve efficiency, accuracy, and sales growth through cross-functional partnerships
- Educate and train sales management/reps on systems and processes
Requirements
- Bachelor's Degree or Equivalent Required
- 2+ years experience required
- Proficient in Excel, sales systems, and data modeling
- Strong ability to analyze and generate insights
- Proficient with Power BI, PPT, XLS
- Basic understanding of business strategy, financial strategy and results, and reporting preferred
- SAP and/or SAPC experience preferred
- Ability to support sales teams on order credit inquiries, investigations, and adjustments
- Ability to act as liaison between sales, sales enablement, sales compensation, and information systems
- Willingness/ability to be on-site 3x/week in Portage, MI
Benefits
- Hybrid or Onsite work flexibility (expectation to be on-site 3x/week)
- Travel up to 20%
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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