Sr. Analyst in Loyalty & Guest Analytics at Hyatt, driving insights and strategy from data analysis. Collaborating globally to improve loyalty program outcomes and guest experiences.
Responsibilities
Leading ad hoc analytics projects that support decision-making for key stakeholders (with an emphasis on the Americas Loyalty and Partnership teams) by scoping requirements and deliverables, securing timelines and resources, and executing projects.
Setting program KPI goals, monitoring performance, and leveraging results to provide insights and recommendations for improving loyalty program outcomes.
Supporting loyalty program offer development, forecasting, and performance reporting.
Promoting the World of Hyatt value proposition through metrics and insights development.
Analyzing guest and non-member data to identify trends, patterns, and behaviors.
Monitoring performance metrics related to engagement, acquisition, and conversion of non-member guests.
Identifying opportunities for deeper analytical support and developing reporting products to address gaps.
Assisting in developing self-service analytics tools and providing curated dashboards and insights for stakeholders.
Requirements
Bachelor’s degree with quantitative emphasis
3+ years of professional experience as a data analyst, preferably in marketing or loyalty programs
Proven ability to synthesize data into actionable business insights that inform decision-making
Experience measuring organizational performance and developing models to identify metric relationships and predict outcomes
Proficient in building and automating reports for business stakeholders
Advanced proficiency in SQL for extracting and analyzing large transactional datasets
Advanced Microsoft Excel skills, including complex formulas, pivot tables, and data visualization
Experience providing data and reporting QA
Effective at communicating analytical findings to audiences with varying technical backgrounds
Strong analytic thinker with attention to detail
Self-driven, curious, and resourceful
Demonstrated commitment to upholding data integrity and governance standards
Benefits
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
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