Hybrid Senior Analyst, Loyalty & Guest Analytics

Posted 2 months ago

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About the role

  • Sr. Analyst in Loyalty & Guest Analytics at Hyatt, driving insights and strategy from data analysis. Collaborating globally to improve loyalty program outcomes and guest experiences.

Responsibilities

  • Leading ad hoc analytics projects that support decision-making for key stakeholders (with an emphasis on the Americas Loyalty and Partnership teams) by scoping requirements and deliverables, securing timelines and resources, and executing projects.
  • Setting program KPI goals, monitoring performance, and leveraging results to provide insights and recommendations for improving loyalty program outcomes.
  • Supporting loyalty program offer development, forecasting, and performance reporting.
  • Promoting the World of Hyatt value proposition through metrics and insights development.
  • Analyzing guest and non-member data to identify trends, patterns, and behaviors.
  • Monitoring performance metrics related to engagement, acquisition, and conversion of non-member guests.
  • Identifying opportunities for deeper analytical support and developing reporting products to address gaps.
  • Assisting in developing self-service analytics tools and providing curated dashboards and insights for stakeholders.

Requirements

  • Bachelor’s degree with quantitative emphasis
  • 3+ years of professional experience as a data analyst, preferably in marketing or loyalty programs
  • Proven ability to synthesize data into actionable business insights that inform decision-making
  • Experience measuring organizational performance and developing models to identify metric relationships and predict outcomes
  • Proficient in building and automating reports for business stakeholders
  • Advanced proficiency in SQL for extracting and analyzing large transactional datasets
  • Advanced Microsoft Excel skills, including complex formulas, pivot tables, and data visualization
  • Experience providing data and reporting QA
  • Effective at communicating analytical findings to audiences with varying technical backgrounds
  • Strong analytic thinker with attention to detail
  • Self-driven, curious, and resourceful
  • Demonstrated commitment to upholding data integrity and governance standards

Benefits

  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedule
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off, Medical, Dental, Vision, 401K with company match

Job title

Senior Analyst, Loyalty & Guest Analytics

Job type

Experience level

Senior

Salary

$75,000 - $95,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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